Lead Receptionist

Job summary

West Moors Village Surgery

Lead Receptionist

Are you experienced in a supervisor role and ready to take the next step? If so, we are looking for a Lead Receptionist to guide our kind, hardworking and sometimes a little mad team through the daily responsibilities of being a GP receptionist.

Previous experience within a GP practice &/or supervisory role is essential. You should be robust enough to thrive in this crazy busy environment, be prepared to step in where needed, deal with unhappy patients, have excellent customer care skills and a keen eye for detail and accuracy.

Candidates will have IT and keyboard skills and must be able to work under pressure and demonstrate exceptional team working skills.

Flexibility to cover for holidays and sickness is essential.

Hours that are required and are non-negotiable

Monday 7.30am 1.00

Tuesday 7.30am -1.00

Wednesday 8.00am-5pm 1 hour for lunch

Thursday 8.00am 5.30pm 1 hour for lunch

If you have a sense of humour, have a professional attitude, can be flexible and are committed to working with our fun and hardworking team, you will fit in well and we would love to hear from you.

Hourly rate will start at £14.00 and reviewed on successful completion of a 6-month probation period.

Please do not delay applying for this vacancy as interviews will be held prior to the closing date if suitable applications are received, we reserve the right to close the advert early.

Main duties of the job

The role of Lead Receptionist is to provide a point of contact for patients and act as a focal point of communication between Patients Doctors and other medical staff -. To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors.

About us

West Moors Village Surgery is in the heart of the community providing healthcare to 5400 patients. We are a training practice and we like to empower our workforce, supporting you to develop to your fullest potential, as well as partnering with patients to take shared responsibility for their healthcare.

Details

• Date posted: 12 October 2026
• Pay scheme: Other
• Salary: Depending on experience Hourly rate will start at £14
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A1860-26-0004
• Job locations: Vernon House, 165 Station Road, West Moors, Dorset, BH22 0JB, United Kingdom

Job responsibilities

The post-holder is a Lead Receptionist.

To be responsible for the leadership and supervision of a team of receptionists, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the organisation.

To support the management team in promoting Equality, Diversity and Inclusion, Safety Health, Environment and Fire, quality and continuous improvement, confidentiality, collaborative work, service delivery, learning and development and carry out other duties as directed by the management team.

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

To act as the lead for the central point of contact for patients and be responsible for coordinating the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

In addition, the post-holder will support the multi-disciplinary team, providing administrative support as required, in line with the needs of the organisation. Duties can include, but are not limited to, supporting the administration team with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

The post-holder will be an integral part of the general practice team.