Job requirements
Essential
4 listedRequirements the employer expects applicants to meet.
- Experience
Reception/customer service experience
- Education and qualifications
GCSE English and Maths or equivalent
- Knowledge, skills and abilities
Excellent communication and organisational skills
- Knowledge, skills and abilities
Ability to supervise and motivate staff
Desirable
2 listedAdditional qualities the employer would prefer.
- Experience
NHS experience
- Experience
Experience supervising staff
Job overview
We are looking for a dynamic leader for our Reception Team who can work flexibly over many Reception areas.
The Reception Team Leader will be responsible for the day-to-day supervision and coordination of reception services within the Bristol Eye Hospital. The post holder will supports delivery of a high-quality patient reception and appointment service and will lead reception staff to ensure efficient patient flow and excellent customer care.
Main duties of the job
- Provide day-to-day support and guidance to reception staff, making day to day decision to ensure an efficient and effective reception service.
- Liaise with clinical and administrative teams to support patient flow and clinic operations.
- Assist in training and supporting new members of the reception team.
- Escalate complex issues, complaints or service concerns appropriately.
- Support the organisation of staff rotas, annual leave and training arrangements.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
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Applying for this NHS job
This advert is for Lead Receptionist with University Hospitals Bristol and Weston NHS Foundation Trust in Weston-super-mare, England. It is listed as a Band 3 Receptionist role. The advertised salary is £25,760 - £27,476 Per annum. The contract type is Permanent: Requirement to work all BEH Reception Desks and Hub Desk (Galleries Shopping Centre). The application deadline is 28 Sep 2026.
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