Lead Pharmacy Technician – Clinical Services

Job overview

We are looking for an experienced and motivated Lead Pharmacy Technician – Clinical Services to join our Pharmacy team at Whittington Health.

This is an exciting leadership opportunity for a skilled pharmacy technician to take a key role in shaping and delivering high-quality medicines management and clinical pharmacy services across the Trust.

You will lead a team of Medicines Management Pharmacy Technicians and Assistants, supporting service development, workforce planning, and continuous improvement to ensure safe, effective, and patient-centred care.

Main duties of the job

• Provide leadership and line management to the Medicines Management team
• Lead the delivery and development of clinical pharmacy and medicines management services
• Support service improvement, SOP development, and governance processes
• Work collaboratively with pharmacists, ward teams, and multidisciplinary colleagues
• Ensure safe and effective use of medicines across clinical areas
• Lead on training, education, and workforce development of pharmacy staff
• Contribute to audit, quality improvement, and patient safety initiatives

Detailed job description and main responsibilities

Leadership and Management

• Provide leadership and line management to the Medicines Management Pharmacy Technician team, ensuring appropriate staffing, performance management, and staff development.
• Promote a positive working environment that supports teamwork, continuous improvement, and delivery of Trust objectives.
• Act as a role model and provide visible leadership, supporting staff to achieve their goals and maintain high professional standards.
• Oversee recruitment, workforce planning, appraisals, and training needs within the team.
• Participate as an active member of the Senior Pharmacy Technician Group.

Service Delivery and Development

• Lead the delivery and ongoing development of medicines management and clinical pharmacy services across inpatient areas.
• Ensure Standard Operating Procedures (SOPs) are in place, regularly reviewed, and adhered to.
• Identify opportunities for service improvement, innovation, and modernisation of pharmacy services.
• Support the achievement of performance targets, including Cost Improvement Programmes (CIP).

Medicines Management

• Oversee the provision of medicines management services to a range of clinical specialties.
• Ensure safe and effective use of medicines, including accurate medicines reconciliation, supply, and discharge processes.
• Lead ward-based pharmacy technician services, ensuring efficient stock management and compliance with medicines storage standards.
• Work closely with multidisciplinary teams to optimise patient outcomes and resolve medicines-related issues.
• Maintain Accredited Checking Pharmacy Technician (ACPT) competency through regular dispensary practice.

Clinical Governance and Risk Management

• Support the monitoring and investigation of medication incidents and implement improvements to reduce risk.
• Lead and participate in audits, ensuring compliance with local and national standards.
• Ensure robust systems are in place for medicines storage, supply, and safety.
• Contribute to quality improvement initiatives and patient safety strategies.

Education and Training

• Lead the education, training, and competency assessment of pharmacy technicians, assistants, and trainees.
• Act as an Education Supervisor where appropriate.
• Support induction programmes and ongoing professional development within the team.
• Deliver training on medicines management to pharmacy and multidisciplinary staff.

Operational Responsibilities

• Support the day-to-day operational running of pharmacy clinical services, ensuring continuity and resilience.
• Provide ward and dispensary cover where required.
• Work flexibly to meet service demands and organisational priorities.

Professional Responsibilities

• Maintain registration with the General Pharmaceutical Council (GPhC) and comply with professional standards.
• Undertake continuing professional development (CPD) and support team members in achieving their revalidation requirements.
• Ensure compliance with Trust policies, including safeguarding, infection control, and information governance. Please refer to the JD for  detailed job description