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Job requirements
Essential
36 listedRequirements the employer expects applicants to meet.
- Other
Used to working in a busy environment
- Other
Adaptability, flexibility and ability to cope with uncertainty and change
- Other
Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
- Other
Professional calm and efficient manner
- Other
Effective organizer, influencer and networker
- Other
Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
- Other
Completer/Finisher
- Other
Team working skills
- Other
Self-motivated
- Other
Ability to move between details and the bigger picture.
- Other
Demonstrates honesty and integrity and promotes organisational values.
- Other
Embrace change, viewing it as an opportunity to learn and develop
- Skills
Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level.
- Skills
Negotiate on difficult and controversial issues including performance and change.
- Skills
Good presentational skills for conveying complex concepts.
- Skills
Ability to use informed persuasion to influence others.
- Skills
Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
- Skills
Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution.
- Skills
Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly
- Skills
Evidence of planning and delivering programmes and projects and services on time.
- Skills
Demonstrable experience of providing visible and effective leadership to a team, setting direction and priorities, allocating work and resources, managing capacity and performance, supporting staff wellbeing, developing capability and succession, and leading people through organisational change. Able to motivate and coach individuals, address difficult performance or conduct issues fairly and promptly, and create an inclusive, supportive and accountable team culture.
- Skills
Working knowledge of Microsoft Office with intermediate keyboard skills.
- Experience
Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent
- Experience
Evidence of post qualifying and continuing professional development
- Experience
Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Experience
Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations
- Experience
Extensive experience of complex NHS contracting and provider management
- Experience
Stakeholder/negotiation skills
- Qualifications
Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- Equality and Diversity
Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems in the area
- Autonomy Freedom to Act
Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales
- Autonomy Freedom to Act
Interpreting national policy for implementation
- Autonomy Freedom to Act
Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
- Autonomy Freedom to Act
Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
- Autonomy Freedom to Act
Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)
- Financial and Physical Resources
Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
Desirable
3 listedAdditional qualities the employer would prefer.
- Skills
Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects
- Experience
Familiarity with NHS systems (Atamis, Power BI, Oracle).
- Qualifications
Member of relevant professional body.
Job summary
Priority will be given to internal staff.
NS ICB plans and funds health and care services for people across Norfolk and Suffolk. We manage an annual budget of £4.9 billion to commission services which are safe, high quality and accessible for the 1.7 million people who live here. Commissioning means planning and funding health services based on the needs of local communities.
This role will be within the team with responsibility for contractual compliance and management of contracts held by the ICB.
The role will provide senior leadership to the group of staff supporting an allocated portfolio of provider contracts, with accountability for building capability, setting clear priorities, managing performance and wellbeing, and ensuring effective delivery across the portfolio. The post holder will also lead complex contract negotiations, provider performance oversight, delivery against national and local standards and priorities, value for money, risk management and support to commissioners with pathway transformation.
The successful candidate will also be responsible for leading and contributing to, agreed areas of focus for the development and continuous improvement of the wider directorate, alongside the post holders core portfolio responsibilities.
This will be a hybrid role, with some requirements for office working.
Main duties of the job
Lead, motivate and coordinate the staff supporting the allocated contract portfolio to deliver the portfolios priorities.
Lead on complex provider contracts within the allocated portfolio.
Lead the implementation of contracting requirements across the allocated provider portfolio.
Lead integrated oversight of contracts within the allocated provider portfolio.
Identify and manage contractual risks across the allocated provider portfolio.
Use contractual levers and provider relationships to deliver better outcomes and value across the allocated portfolio.
Lead complex and, where necessary, contentious contractual negotiations.
Coordinate multi-ICB contracts via coordinating commissioner protocols
Lead and contribute to, agreed areas of focus for the development and continuous improvement of the wider directorate.
About us
We manage an annual budget of £4.9 billion to commission safe, high quality and accessible health services for 1.7million people living in Norfolk and Suffolk.
We work with hospitals, GP practices, dentists, pharmacies, community, mental health and ambulance services, alongside local councils and voluntary organisations, to improve care. We involve local communities in shaping decisions and use their insights to improve services. As a statutory NHS organisation, we are accountable to NHS England and the UK Government.
Our role is to ensure services meet current and future needs by setting local NHS strategy, allocating funding, maintaining quality and safety standards, improving access, reducing health inequalities and enabling joined up care.
Norfolk and Suffolk include rural, coastal and deprived communities, with an older than average population. Around half of residents live in rural or coastal areas, where access can be harder, and about 219,000 people live in the most deprived areas, where early deaths are significantly higher. These factors shape our planning and focus on reducing inequalities.
Our vision is for people to live longer, healthier lives with access to safe, joined up, patient centred care. We prioritise improving healthy life expectancy, reducing inequalities and ensuring consistent access to high quality services.
We work across five local Places and partner with NHS providers, councils, the VCFSE sector and communities to deliver locally responsive care.
Details
- Date posted: 19 October 2026
- Pay scheme: Agenda for change
- Band: Band 8b
- Salary: £66,582 to £77,368 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working
- Reference number: D0003-ICB044
- Job locations: Norfolk and Suffolk Integrated Care Board, County Hall, Martineau Lane, Norwich, Norfolk, NR1 2DH, United Kingdom, Norfolk and Suffolk ICB, Endeavour House, Russell Road, IPSWICH, IP1 2BX, United Kingdom
Job responsibilities
This job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
This job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines.
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Applying for this NHS job
This advert is for Lead Contract Manager with NHS Norfolk and Suffolk Integrated Care Board in Norwich, United Kingdom; Ipswich, United Kingdom. It is listed as a Band 8 Contracts manager role. The advertised salary is £66582.00 to £77368.00. The contract type is Permanent. The application deadline is 01 Nov 2026.
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