Large Scale Change – Change Manager

Requirements the employer expects applicants to meet.

• Skills

  Excellent communication skills (written and verbal), able to adapt to a range of audiences, including staff and patients and produce clear, high quality outputs

• Skills

  Ability to analyse and interpret complex and sometimes conflicting information, identify options and make sound recommendations.

• Skills

  Ability to plan and organise a range of complex, interdependent activities and adjust plans in response to changing circumstances.

• Skills

  Highly developed communication, facilitation, influencing and negotiation skills, including the ability to manage resistance and competing priorities.

• Skills

  Ability to communicate complex or sensitive information clearly to audiences with differing levels of understanding.

• Skills

  Ability to work autonomously, exercise judgement within delegated authority and recognise when escalation is required.

• Skills

  Ability to produce concise, accurate and decision-focused reports for senior and governance audiences.

• Skills

  Ability to maintain delivery and professional credibility in a complex, pressured and changing environment.

• Skills

  Ability to manage multiple priorities across a range of programmes particularly when under pressure.

• Skills

  Strong organisation and time management skills, able to manage competing priorities and deliver at pace.

• Skills

  Stakeholder engagement and facilitation skills, including ability to work constructively in challenging environments.

• Skills

  Confidence presenting to groups and supporting delivery of engagement/training sessions

• Skills

  Ability to work effectively in a matrix team, building collaborative relationships and contributing to shared outcomes.

• Skills

  A high level of ICT skills including Microsoft 365 (Word, Excel, PowerPoint, Teams, Copilot)

• Skills

  Meticulous attention to detail

• Skills

  Resilience, adaptability and an improvement driven mindset

• Knowledge

  Detailed knowledge of structured change-management approaches, implementation planning, stakeholder analysis, change impact assessment, readiness assessment, adoption measurement and benefits realisation.

• Knowledge

  Understanding of project and programme governance, including planning, risk, issue, dependency, assurance and reporting arrangements.

• Knowledge

  Understanding of service improvement, process redesign and user-centred design approaches

• Knowledge

  Specialist knowledge of digital transformation in a healthcare setting, including uthe challenges and enablers of implementing technology-driven changes to clinical and operational workflows.

• Knowledge

  Understanding of the national and local health context

• Knowledge

  Knowledge of good user-centred service design

• Knowledge

  Knowledge of human behaviours in change.

• Experience

  Significant experience of leading and independently delivering complex change workstreams or projects within a large and complex organisation or system.

• Experience

  Experience of planning and coordinating multiple interdependent activities involving a range of professional and organisational stakeholders.

• Experience

  Experience of analysing complex operational, workforce, stakeholder or performance information and developing evidence-based recommendations.

• Experience

  Experience of implementing and embedding changes to processes, pathways, systems or ways of working.

• Experience

  Experience of working with senior clinical, operational, corporate or technical stakeholders and using influence and negotiation to resolve barriers or competing priorities.

• Experience

  Experience of risk, issue, dependency and change-control management.

• Experience

  Experience of developing and presenting reports, recommendations and assurance information to senior stakeholders or governance groups.

• Experience

  Experience of identifying, baselining, monitoring and evaluating measurable benefits and adoption outcomes

• Experience

  Experience of facilitating workshops, readiness reviews, engagement activity or implementation sessions.

• Experience

  Experience of delivering digital or technology-enabled change.

• Qualifications

  Educated to degree level or equivalent demonstrable experience in change management, transformation, service improvement, digital implementation or a related area.

• Qualifications

  Specialist change-management knowledge acquired through relevant post-graduate study, professional training or equivalent substantial practical experience.

• Qualifications

  Evidence of continuing professional development in change management, project delivery, or digital transformation

• Additional Requirements

  Ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

• Additional Requirements

  High level of personal integrity and professionalism