Junior Service Manager

Job overview

This is an exciting opportunity to play a key role in the day-to-day operational management of services within the Theatres and Anaesthetics directorate.

Supporting the delivery of high-quality patient services and ensuring the efficient use of outpatient clinic and theatre capacity. You will take ownership of waiting list validation and performance data, helping to drive service efficiency and support the achievement of key operational targets.

Working closely with the Assistant Service Manager, you will lead on a range of projects and service improvement initiatives, using data and insight to identify opportunities for change and deliver positive outcomes for patients and staff. You will collaborate with colleagues across the Directorate and wider Trust, building strong relationships to support innovation and continuous improvement.

This role is ideal for a motivated and proactive individual who enjoys working in a fast-paced environment, leading improvements, and making a tangible impact on service delivery and patient experience.

Main duties of the job

To support the Assistant Service Manager in the day-to-day operational management of services within the Theatres and Anaesthetics directorate. This includes an immediate priority to support Patient Access, Pre-Assessment and Theatres. Future service development will empower the post holder to further support Anaesthetics, Critical Care and Pain Management.

Main areas of support will include; ensuring that outpatient clinics and theatre lists are fully utilised, validation and management of waiting lists and other data is consistent and in line with Trust data quality standards.

To line manage administrative staff, ensuring that their workload is managed appropriately and completed to a high standard. To ensure that appraisals, leave and performance is consistently managed across the team.

To lead on individual projects and participate in service improvements, including providing analysis on data and information and liaising with other staff across the directorate and wider Trust.

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.