Job overview
Junior Applications Specialist
Band 6, Full Time, Permanent
An exciting new opportunity to join Applications Support Team in Digital Services as a Junior Applications Specialist. You will be responsible for day to day support of variety of Trust's systems as well as administration, configuration and testing of new work streams and change requests. It is a junior role supporting our B7 Applications Specialists and B7 Testing Manager. Previous IT experience essential with good understanding of ITIL Service Management.
Proposed Interview Date - w/c 3rd Aug
Main duties of the job
The postholder will manage incidents and change requests on the trusts incident management system (Freshservice) for all applications we support and provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales. The postholder must understand the systems, offer potential solutions to problems and will support a team of skilled application specialists, ensuring that all requests, customer issues and technical problems are managed within agreed SLAs.
The postholder will undertake advanced maintenance, administration and configuration of the trusts clinical systems and e-RS. You will also be expected to support the expansion and upgrading of the applications as well as supporting new systems in both Project stage and BAU.
Problem and Change Management
Advanced system administration
UAT and regression Testing
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in job description and person specification***
Person specification
Skills & Knowledge
Essential
- Ability to use and deploy a range of diagnostic and analytical assessment tools & methods to problem solve
- Ability to prioritise workloads and resource them in response to changing demands and requirements
- A high level of communication skills and ability to explain technical issues to a non-technical audience
- High Standard Documentation skills
- Abilty to deal confidently with 3rd party suppliers and build effective working relationships.
- Good Understanding of IT related processes and procedures
Desirable
- Experience of carrying out user training on new systems or new funcionality
Previous Experience
Essential
- In-depth knowledge of complex applications (e.g. such as Patient Administration and Clinical systems) preferably gained in a complex health care environment
- Experience in the support, maintenance and administration of IT Clinical applications eg. Cerner Millennium, Emis Web & e-RS
- Proven track of Service Management (Incident, Problem, Change Management etc)
- Minimum 2 years experience working in IT/Digital Services Support role
Desirable
- Previous NHS IT experience 1
Education & Qualifications
Essential
- Educated to degree level in computer science
- IT related courses and qualifications
Desirable
- Oracle Millennium courses/qualifications or equivalents in other EPR system support, development and maintenance
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Applying for this NHS job
This advert is for Junior Applications Specialist with Croydon Health Services NHS Trust in Thornton Heath, London, England. It is listed as a Band 6 Healthcare support worker role. The advertised salary is £45,953 - £54,254 pro rata, per annum incl HCAS outer. The contract type is Permanent. The application deadline is 19 Jul 2026.
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