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Job requirements
Essential
8 listedRequirements the employer expects applicants to meet.
- Experience
Extensive experience of working in an IT Service Management role with line management responsibilities, in health and/ or other comparable private or public sector services, with a proven track record demonstrating successful strategic planning and implementation across this field
- Experience
Experience of delivering IT services within an ITIL framework including incident, problem and change management
- Experience
Demonstrable record in building and managing lasting relationships with customers and peers in challenging and complex environments
- Knowledge and Skills
Excellent interpersonal and negotiation skills including stakeholder management
- Knowledge and Skills
Working knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectives
- Qualifications, Accreditations, Education
Educated to Masters degree level in IT related subject or equivalent extensive management experience within an IT department
- Qualifications, Accreditations, Education
Information Technology Infrastructure Library (ITIL) Foundation level qualified
- Qualifications, Accreditations, Education
PRINCE2 Foundation or PRINCE2 (latest version) Agile qualified or obtain qualification within 6 months
Desirable
1 listedAdditional qualities the employer would prefer.
- Personal Abilities
Demonstrates the ability to work autonomously and as part of a team, appreciating different and competing agendas of various stakeholders
Job summary
The London Ambulance Service (LAS) relies on highly available, reliable, sustainable and cost-effective digital services to support the delivery of urgent and emergency care.
The IT Infrastructure Library (ITIL) Process Manager is responsible for the tracking, planning, design and implementation of the ITIL Framework across the Digital & Data Directorate and all areas of the Trust where there is either contact with Digital & Data Services or a request for digital services.
The post holder will lead the smooth functioning, performance, and security of the Trust's digital services, applications and digital infrastructure through adherence to formal ITIL functions and process mandates.
Main duties of the job
The role is responsible for the Service Management ITIL functional teams to deliver process and policy governance, optimisation, and continual service improvement for the Trusts' digital services. Lead the delivery of highly complex digital and Service Management programmes and projects, providing guidance and recommendations to project resource and product delivery staff on the delivery approach. Lead on key decisions related to how the Digital & Data Directorate governs and manages the day-to-day operation, emergency and critical business change and project delivery, ensuring that appropriate ITIL framework controls are in place to protect critical systems, operational efficiency and patient safety.
The ITIL Process Manager, reporting to the Head of Service Management is responsible for the day-to-day management and long-term 5-year digital strategy plan improvement of all ITIL processes & functions, including:IT Asset ManagementTest & Transition ManagementChange & Release ManagementContinual Service ImprovementIT Service Management Tools
About us
Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
Our care - delivering outstanding emergency and urgent care whenever and wherever needed.Our organisation - being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.Our London - using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Details
- Date posted: 23 September 2026
- Pay scheme: Agenda for change
- Band: Band 8b
- Salary: £75,328 to £86,114 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 308-OL-CORP-97
- Job locations: Trust HQ, 220 Waterloo Road, LONDON, Greater London, SE1 8SD, United Kingdom
Job responsibilities
Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.
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Applying for this NHS job
This advert is for ITIL Process Manager with London Ambulance Service NHS Trust in London, England. It is listed as a Band 8 Manager role. The advertised salary is £75328.00 to £86114.00. The contract type is Permanent. The application deadline is 06 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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