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Job requirements
Essential
6 listedRequirements the employer expects applicants to meet.
- Qualifications, knowledge and experience
A good education including English Language and Mathematics preferably GSCE C grade or above or equivalent (functional skills level 2) or equivalent experience
- Qualifications, knowledge and experience
Experience within a busy customer support, or helpdesk environment where interruptions are commonplace
- Qualifications, knowledge and experience
Experience following standard procedures, seeking advice and escalating issues where appropriate
- Qualifications, knowledge and experience
Good customer facing skills / telephone / communication skills
- Qualifications, knowledge and experience
A structured and proven ability to work to deadlines, prioritise and multi-task
- Qualifications, knowledge and experience
Enthusiasm to learn new systems with the aim of providing guidance to customers
Desirable
3 listedAdditional qualities the employer would prefer.
- Qualifications, knowledge and experience
Experience providing support for IT systems with an ability to learn and assimilate information quickly.
- Qualifications, knowledge and experience
Experience in providing guidance on digital systems or training queries
- Qualifications, knowledge and experience
Experience in the NHS
Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Job Title: IT Service Desk Operator
Contract Type: Permanent
UHS will not be able to provide visa Sponsorship for this vacancy. Applicants should therefore ensure that they have sufficient right to work in the UK without requiring sponsorship for this role.
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.
Main duties of the job
This is an exciting opportunity to join our team as an IT Service Desk operator. You will be the face of UHS Digital - the first point of call for our staff to answer questions, solve problems, and signpost to further help. You will be answering the phones, assisting with walk-ins and responding to tickets by email and the service desk portal. This is a great opportunity for someone that understands customer service who wants to develop their IT skills and knowledge - this is a team that has historically fed into a range of other teams within UHS Digital. The successful candidate will support the Trust by ensuring all staff have the best possible digital experience.
Detailed job description and main responsibilities
Providing 1st line support to all staff across the organisation Logging all incidents on IT Service Desk call logging software
Updating incidents and end users on the incident progress and escalating where necessary to 2nd line support
Processing relevant 1st Level support activities
Regular audit of system users, processing all leavers as per UHS policy and procedures.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for IT Service desk Operator with University Hospital Southampton NHS Foundation Trust in Southampton, England. It is listed as a Band 3 Operator role. The advertised salary is £25,760 - £27,476 Per annum - Pro rata. The contract type is Permanent. The application deadline is 25 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (11 Nov 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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