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Job requirements
Essential
9 listedRequirements the employer expects applicants to meet.
- Experience
Experience of managing computing systems, networks, and operating systems,
- Experience
Experience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plans
- Experience
Experience of working with conflicting, highly complex, highly contentious and highly sensitive information and presenting to large groups to explain issues and aid understanding
- Knowledge and Skills
Working knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectives
- Knowledge and Skills
Good understanding of Information Security, Governance Risk and Compliance
- Knowledge and Skills
Ability to think logically and clearly and be able to make rational decisions in emergency situations, with the ability to respond quickly and accurately to important and contentious operational issues.
- Qualifications, Accreditations, Education
Educated to Masters degree level in IT related subject or equivalent extensive senior technical management experience within an IT department
- Qualifications, Accreditations, Education
Information Technology Infrastructure Library (ITIL) Foundation level qualified
- Qualifications, Accreditations, Education
Proficiency in IT operations analytics systems (e.g., SolarWinds, Power BI, IT Service Management Tools (i.e. Marvel, Service Now or Ivanti).
Desirable
2 listedAdditional qualities the employer would prefer.
- Personal Abilities
Demonstrable awareness and commitment to contributing to the achievement of the Trusts vision, and behaviour consistent with the Trusts values.
- Personal Abilities
Positive and demonstrable commitment to personal and career development by a continuous record of achievement
Job summary
The London Ambulance Service (LAS) depends on highly available, reliable, sustainable, cost effective digital services to support the delivery of urgent and emergency care. To ensure that IT services are available and to support operations the LAS provides a 24/7 IT Operations Centre function.
The IT Operations Centre (ITOC) is responsible for critical IT support to ensure the smooth functioning, performance, and security of the Trusts digital applications and IT infrastructure. Including 24/7 monitoring and alerting, incident management detection, response and resolution, routine service maintenance, and implementation of technical change for LAS digital services.
The ITOC Shift Manager role is responsible for managing the IT Operations Centre function, ensuring the stability, availability, and performance of IT services and infrastructure by managing monitoring systems, coordinating incident responses, and implementing disaster recovery plans.The postholder will be required to work a rota with shifts across days, nights and weekends.
Main duties of the job
The role will primarily be responsible for the management of the IT Operations Centre for the Trust on a shift basis. Whilst this is a managerial role it will also undertake technical activities and will take the lead in monitoring and managing alerts, troubleshooting, investigation, analysis and resolution of the issues. Installation and configuring of technical devices, systems and services.The post holder will be expected to be cross skilled across the range of technical areas including infrastructure, networks, voice and emergency & urgent care business critical applications.
- Provide an effective monitoring function ensuring that early detection of any issues are identified and actioned
- Manage the provision of the shift ITOC function, sufficiently skilled and able to provide an effective, responsive IT service to the Trust
- Line manage the shift teams
- Manage relevant risks ensuring that appropriate mitigations are in place and risks escalated as necessary.
- Respond effectively to any unplanned outages
- Support managers and operational staff during major incidents and Trust-wide business impact to digital services.
About us
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:Our care delivering outstanding emergency and urgent care whenever and wherever needed.Our organisation being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.Our London using our unique pan-London position to contribute to improving the health of the capital.To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Details
- Date posted: 08 October 2026
- Pay scheme: Agenda for change
- Band: Band 8a
- Salary: £66,274 to £73,496 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 308-OL-CORP-132
- Job locations: Trust HQ, 220 Waterloo Road, LONDON, Greater London, SE1 8SD, United Kingdom
Job responsibilities
Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.
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Applying for this NHS job
This advert is for IT Operations Centre (ITOC) Manager with London Ambulance Service NHS Trust in London, England. It is listed as a Band 8 Operations manager role. The advertised salary is £66274.00 to £73496.00. The contract type is Permanent. The application deadline is 18 Oct 2026.
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