Job requirements
Essential
53 listedRequirements the employer expects applicants to meet.
- Skills
Ability to work without direct supervision.
- Skills
Excellent written & verbal communication skills including presentation, facilitation and report writing skills.
- Skills
Excellent organisational and planning skills.
- Skills
Ability to liaise at all levels of the organisation including having to communicate complex and/or contentious information.
- Skills
Plan, organise and manage multiple complex activities so that tasks are effectively prioritised and communicated accordingly
- Skills
Ability to exercise independent judgement in complex operational situations.
- Skills
Ability to assess and manage service risks.
- Skills
Ability to determine appropriate escalation paths during major incidents
- Skills
Ability to manage competing operational, technical and clinical priorities.
- Skills
Ability to analyse service performance information and identify improvement opportunities.
- Skills
Ability to manage supplier performance and challenge underperformance where appropriate.
- Skills
Ability to provide specialist advice and guidance relating to the support, optimisation and operation of complex clinical systems.
- Skills
Ability to make sound operational decisions in situations involving competing priorities, incomplete information or significant service impact.
- Skills
Ability to identify, assess and manage operational risks associated with business-critical systems.
- Experience
Extensive NHS experience working with PAS and EPR systems.
- Experience
In depth knowledge of PAS / EPR solutions
- Experience
Experience of supporting, configuring, implementing, testing and maintaining NHS clinical systems.
- Experience
Experience supporting audit, compliance or assurance activities.
- Experience
Experience developing or maintaining business continuity, resilience or disaster recovery arrangements.
- Experience
Management of Human resources
- Experience
Experience of working within an organisation operating an ITIL framework
- Experience
Experience managing specialist application support teams.
- Experience
Experience managing business-critical clinical systems.
- Experience
Experience managing incidents, problems and service escalations.
- Experience
Experience managing software suppliers and third-party support providers.
- Experience
Experience managing application releases, upgrades and service improvements.
- Experience
Experience managing operational risks within complex service environments
- Experience
Experience producing performance, governance and operational reporting.
- Experience
Experience balancing competing clinical, operational and technical priorities.
- Experience
Experience working within governance, compliance or assurance frameworks
- Experience
Experience of identifying, planning and coordinating staff training and professional development activities.
- Communication
Ability to communicate complex technical and operational information to technical and non-technical audiences.
- Communication
Ability to communicate effectively with clinical and non-clinical staff at all organisational levels.
- Communication
Ability to communicate risks, issues and recommendations clearly to senior stakeholders.
- Qualifications and knowledge
Requires highly developed specialist knowledge of Information Management and Technology, underpinned by theory and relevant experience, including in-depth specialist knowledge of NHS PAS and EPR systems, together with knowledge, experience and expertise in IM&T management and staff management acquired through a Master’s degree or equivalent level of experience.
- Qualifications and knowledge
Specialist knowledge and experience of Oracle Health Millennium (eCARE) clinical applications through practical support, configuration, maintenance and optimisation within an acute healthcare environment.
- Qualifications and knowledge
Knowledge of Information Governance, Data Protection and Cyber Security requirements within an NHS environment.
- Qualifications and knowledge
Knowledge of application governance, configuration management and change control.
- Qualifications and knowledge
Knowledge of business continuity and disaster recovery arrangements for critical clinical systems.
- Qualifications and knowledge
Knowledge of IT Service Management principles and operational support processes.
- Personal and people development
Self motivated and able to work to tight deadlines with a flexible approach to work.
- Personal and people development
Form good working relationships with staff in the Trust as well as other partner organisations.
- Personal and people development
Ability to establish personal credibility with clinical and other staff.
- Personal and people development
Ability to remain calm and composed in high pressure situations.
- Personal and people development
Willing to develop own skills and knowledge
- Personal and people development
Ability to work as a member of a team
- Personal and people development
Excellent inter-personal skills
- Personal and people development
Ability to lead, motivate and develop specialist staff.
- Personal and people development
Ability to manage performance, attendance and conduct issues.
- Personal and people development
Ability to coach and mentor staff.
- Personal and people development
Ability to remain effective during major incidents and periods of operational pressure.
- Personal and people development
Ability to lead and develop specialist technical teams.
- Personal and people development
Ability to identify training needs and support the professional development of specialist technical staff.
Desirable
5 listedAdditional qualities the employer would prefer.
- Skills
Team working and relationship building
- Experience
Experience of working in a project environment using Prince II
- Experience
Experience using Oracle Health Millennium monitoring, troubleshooting and support tools.
- Experience
Experience of NHS Registration Authority processes, clinical application security administration or role-based access configuration.
- Qualifications and knowledge
Knowledge of Cerner Command Language (CCL)to create custom scripts
Job overview
IT Back Office Manager Department: IT Band 8a Hours: 37.5 hrs per week, all MKUH roles may be considered for flexible working
The IT Department at Milton Keynes University Hospital NHS Foundation Trust is a dynamic, ever‑developing, forward‑thinking group of people that make up a team that strives to keep the Trust’s systems up to date and responsive to cutting edge technologies, whilst ensuring staff at the Trust are supported to continue to deliver at the highest level.
We currently have an opening for an IT Back Office Manager, focusing on the day-to-day support of the Trust’s Electronic Patient Record (EPR) system called eCARE (Oracle Cerner Millennium).
The successful post holder will have experience working in a healthcare environment, including the support of staff and direct hands-on experience in the administration and support of Oracle Cerner Millennium solutions.
Please note that all posts are subject to an initial probationary period of six months, extendable up to a period of 12 months. A DBS check may be required for new employees. MKUH promotes an inclusive workforce and proactively welcomes applications from underrepresented groups in our community.
Interview date: 11.11.2026
We are unable to offer sponsorship for this role
Main duties of the job
We care We communicate We collaborate We contribute
NHS Survey, 2024They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%
The IT Back Office Manager is responsible for the operational management, support, optimisation and governance of Oracle Health Millennium (eCARE) and other clinical and corporate applications supported by the IT Back Office Team. The post holder will ensure that supported systems remain available, resilient, secure and fit for purpose, supporting safe patient care and effective operational service delivery across the Trust and the wider Milton Keynes health economy.
The post holder will lead and manage the IT Back Office Team and provide specialist operational and technical leadership for supported applications. This includes responsibility for complex incidents and problems, application changes, supplier escalations, service performance, system resilience, operational risk and continual service improvement.
The post holder will act as a principal operational contact between the Trust, system suppliers, NHS bodies, project teams and partner organisations, ensuring that incidents, problems, changes and service risks are managed effectively and escalated appropriately.
Detailed job description and main responsibilities
Leadership & Service Management
- Act as the senior operational escalation point for complex service issues that cannot be resolved through routine support arrangements, coordinating internal teams, suppliers and stakeholders as required.
- Lead and manage the IT Back Office Team, ensuring services are delivered professionally, efficiently and in accordance with Trust priorities
- Set operational standards and service priorities for the team and monitor performance against agreed service levels, quality requirements and departmental objectives.
Clinical Systems & Application Support
- Be responsible for the operational management, support and optimisation of Oracle Health Millennium (eCARE) and other supported clinical and corporate applications.
- Hold operational responsibility for the stability, availability, resilience and performance of supported applications, ensuring that service risks are identified, assessed, managed and escalated appropriately.
- Ensure applications remain available, resilient, secure and fit for purpose, supporting safe patient care and effective operational delivery.
Change, Configuration & Continuous Improvement
- Lead and coordinate application enhancements, configuration changes and service improvements to meet changing organisational requirements.
- Work with clinical and operational stakeholders to understand requirements, analyse business processes and identify opportunities to improve workflows and system utilisation.
- Develop specifications, implementation plans and testing approaches for system enhancements and changes.
Supplier & Stakeholder Management
- Act as a senior operational point of contact between the Trust and system suppliers, software vendors, NHS organisations and partner organisations in relation to supported systems and services.
- Build and maintain productive relationships with clinical, operational and technical stakeholders at all levels of the organisation.
- Represent the department in forums, project groups, supplier meetings and governance meetings as required.
Governance, Security & Resilience
- Maintain operational oversight of application governance arrangements, ensuring supported systems and associated processes comply with Trust policies, information governance requirements, cyber security standards and applicable NHS guidance.
- Maintain operational responsibility for application resilience, business continuity and recovery arrangements, ensuring that procedures are documented, reviewed and tested in accordance with agreed requirements and that learning from tests or incidents is incorporated into future arrangements.
Please refer to the job description for further details.
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This advert is for IT Back Office Manager with Milton Keynes University Hospital NHS Foundation Trust in Milton Keynes, England. It is listed as a Band 8 Office manager role. The advertised salary is £57,528 - £64,750 per annum pro rata. The contract type is 11 months (Fixed-term contract until 07 September 2016). The application deadline is 04 Nov 2026.
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