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Job overview
The Service User and Carer Involvement and Engagement team provides strategic direction and support to ensure our patients/service users, those with lived experience of mental health and carers are regularly engaged with and involved in the planning, delivery, reviewing or restructuring of services to help deliver service improvements. We are working towards a shift in culture that fully recognises the importance of service user/carer participation and co-production, using a planned, strategic, and sustainable approach.
We are recruiting for someone on a secondment basis for 6 months.
Main duties of the job
The role will include:
- Facilitating and supporting service user and carer involvement and engagement initiatives and workstreams
- Provide administrative support to the team
- Coordinate efforts to obtain meaningful feedback from service users and carers and share actions taken
- Support governance of patient/service user and carer involvement, engagement and experience.
This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.
Detailed job description and main responsibilities
- To act as the primary point of contact for engagement team, for patients/service users and carers who are involved with the Trust, or who would like to get involved.
- Support the team to identify and collaborate with key organisational and local stakeholders to influence, grow and co-produce involvement and engagement opportunities.
- To be responsible for engagement and involvement communications and promotion. Ensuring that information and opportunities are shared as appropriate with a wide range of stakeholders, reaching a diverse audience, to support our widening participation work.
- To act as a resource to staff regarding all aspects of patient/service user and carer engagement and involvement.
- To provide specialist knowledge on involvement and engagement to colleagues. Supporting them to embrace co-production and helping them to overcome barriers to involvement and new ways of working.
- Use tact and sensitivity with patients/service users and carers who may share information about previous experiences, care, health conditions or protected characteristics. Or who may raise safeguarding concerns with the team.
- Maintain the Trusts intranet and website to ensure it has relevant, useful and up to date information on engagement for patients/service users, carers and staff. This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.
Person specification
Personal Qualities
Essential
- ‘Can do’ attitude to work
- Flexibility
- Friendly disposition/easy to engage with
- Embrace diversity and inclusion
- High level of autonomy and can work on own initiative without direction.
- Demonstrated commitment to a Trauma Informed Approach
Skills & Abilities
Essential
- IT skills in Microsoft Office, including Word, PowerPoint, Excel
- Use of databases
- Excellent communications skills including discretion, negotiation, and persuasion with the ability to communicate sensitively and effectively.
- Use of online meeting platforms such as Microsoft Teams or Zoom
- Development and maintenance of project or team processes
- Interpersonal skills
- Influencing and negotiation skills
Education/Qualifications, Experience & Knowledge
Essential
- Higher level of education (e.g. NVQ Level 4/BTEC/Professional Diploma or any other qualifications of equivalent standard) or equivalent relevant experience
- Diploma in project management, communications, digital marketing or other similar qualification or experience
- Experience of pro-active customer or patient engagement or involvement or Customer Care
- Knowledge of mental health services and service user/carer engagement
- Lived experience of mental health issues and treatment and/or of being a carer.
- Experience of obtaining feedback from customers, including use of surveys
- Provision of administrative support
Desirable
- Degree or equivalent experience
- Work experience in any health or social care setting
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Applying for this NHS job
This advert is for Involvement and Engagement Facilitator with Camden and Islington NHS Foundation Trust in London, London, England. It is listed as a Band 5 Healthcare support worker role. The advertised salary is £38,488 - £46,852 Per annum including Inner London HCAS. The contract type is Secondment: 6 months. The application deadline is 19 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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