Job requirements
Essential
17 listedRequirements the employer expects applicants to meet.
- Other
Flexible Working
- Other
Work as part of an On call team
- Experience
Significant experience in effectively supporting a large scale, complex environment
- Experience
Experience of working with thin client infrastructure and technologies
- Experience
Working with 3rd parties
- Experience
Good knowledge of TCP/IP, DNS, DHCP and messaging systems.
- SKILLS/ABILITIES
Excellent interpersonal skills and a proven track record of developing and sustaining relationships with different customer groups at varying levels
- SKILLS/ABILITIES
Highly developed analytical and problem solving skills, able to analyse complex situations and devise plans accordingly
- KNOWLEDGE AND UNDERSTANDING
A high level of communication skills and ability to explain technical issues to a non-technical audience
- KNOWLEDGE AND UNDERSTANDING
Able to prioritise workload in response to changing demands
- KNOWLEDGE AND UNDERSTANDING
Documentation skills to a high standard
- KNOWLEDGE AND UNDERSTANDING
Knowledge of SD-WAN,Wifi,NAC
- KNOWLEDGE AND UNDERSTANDING
Knowledge of TCP/IP, DNS, DHCP and messaging systems
- EDUCATION AND QUALIFICATIONS
Educated to degree level or equivalent level of experience of working in a computer-based discipline or relevant subject
- EDUCATION AND QUALIFICATIONS
Appropriate certificated vendor training on maintaining the relevant specialism infrastructure system
- EDUCATION AND QUALIFICATIONS
Technical knowledge of network systems
- EDUCATION AND QUALIFICATIONS
ITIL Foundation qualification
Desirable
9 listedAdditional qualities the employer would prefer.
- Experience
Worked for other NHS trust
- Experience
Experience of working in a SAN environment
- Experience
Experience with Microsoft Server 2016, 2019, 2022, 2025 and Active Directory
- SKILLS/ABILITIES
Able to deal confidently with 3rd party suppliers and build effective working relationships
- KNOWLEDGE AND UNDERSTANDING
Experience of Server, Telecoms and Architecture
- KNOWLEDGE AND UNDERSTANDING
Configuration and support of Palo alto firewalls
- KNOWLEDGE AND UNDERSTANDING
Knowledge of the configuration and support for Load Balancers
- EDUCATION AND QUALIFICATIONS
Evidence of continuous professional development
- EDUCATION AND QUALIFICATIONS
Networking qualification
Job overview
The Infrastructure Engineer (Network) is a key member of the Digital Services Infrastructure Team at Croydon Health Services NHS Trust. The role ensures the Trust’s digital infrastructure operates securely, efficiently, and reliably across acute and community sites, supporting staff access to critical information and systems.
Core Responsibilities
- Service Delivery: Provide infrastructure services in line with SLAs, resolving incidents and requests promptly.
- System Management: Deploy, maintain, monitor, and troubleshoot servers, networks, telephony, and related hardware/software.
- Compliance & Security: Ensure infrastructure meets NHS security standards, DSPT Toolkit requirements, and Cyber Security guidelines.
- Project Support: Contribute to technical projects and assist with upgrades, patching, and improvements.
- Monitoring & Risk Reduction: Use proactive alerting tools to minimize downtime and maintain performance standards.
- Technical Expertise: Possess specialist knowledge in Server/Storage and generalist knowledge across other infrastructure domains (Telecoms, Networking, or Architecture)
Additional Duties
- Flexible working hours (8 am–6 pm coverage) and participation in on-call rota.
- Manage team cover and collaborate with internal/external stakeholders.
- Perform any other duties as reasonably required by the line manager
Main duties of the job
Operational Responsibilities
Deliver infrastructure services in line with SLAs.
Manage and maintain infrastructure systems for maximum availability, including redundancy and documentation.
Ensure systems, procedures, and documentation are accurate and regularly updated.
Configure, upgrade, patch, and troubleshoot servers, storage and security systems.
Monitor system performance, capacity, and connectivity, report findings to senior management.
Implement and maintain data backup strategies
Enforce security compliance and respond to NHS Digital CareCERT
Test changes before live deployment and follow Change Board process.
Identify and manage risks; maintain asset registers and capacity management processes.
Provide training and mentorship across teams.
Explore emerging technologies to enhance patient care.
Liaise with 3rd party suppliers and external stakeholders
Financial & Physical Resources
Ensure safe use and maintenance of infrastructure assets.
Analysis & Problem Solving
Perform diagnostics and root cause analysis using specialized tools.
Resolve issues efficiently and escalate when necessary.
Project Management
Support projects with technical expertise, risk management, and change control.
Communication
Explain complex technical concepts to non-technical staff.
Document and improve processes.
Information Resources
Assist in planning and implementing new infrastructure systems.
Research & Development
Promote innovation and horizon scanning for future technologies.
Detailed job description and main responsibilities
Please refer to the attached job description for the a more detailed information about the associated post
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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Applying for this NHS job
This advert is for Infrastructure Engineer (Network) with Croydon Health Services NHS Trust in Croydon, England. It is listed as a Band 6 IT engineer role. The advertised salary is £45,953 - £54,254 pa pro rata incl HCAS outer. The contract type is Permanent: On Call and Out of Hours. The application deadline is 02 Nov 2026.
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