Infrastructure Engineer (Endpoint & Cloud) - Digital Operations - eHealth - Digital Operations

Job details

• Job reference: 245143
• Salary: Band 5 (£34,544 - £43,039)
• Job closing date: 08/06/2026
• Job Type: Administrative Services
• Location: Kirklands - NHSL Headquarters
• Employment type: Permanent
• Hours Per Week: 36
• Job posted date: 01/06/2026
• Employer (NHS Board): NHS Lanarkshire
• Department: eHealth - Digital Operations

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To deliver second‑line technical support and operational services for endpoint and device management within the Microsoft 365 environment. The post holder contributes to the effective, secure, and compliant management of organisation‑owned devices through the application of defined technical standards, policies, and procedures, with a key focus on Microsoft Intune. The role supports the ongoing development of endpoint services as the device estate expands to include mobile devices, laptops, and desktops.

In this key role, you will:

• Configure, support, and maintain endpoint management services within Microsoft 365, primarily using Microsoft Intune
• Apply and support device management policies relating to configuration, compliance, application deployment, and security settings, in line with approved standards
• Provide second‑line investigation and resolution of endpoint‑related incidents and service requests
• Support the operational management of mobile devices and contributes to the expanding management of laptops and desktops within the endpoint service

What You'll Bring:

• be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department
• have additional technical training and certification in relevant technical skills and products
• have experience in a health service environment
• be required to participate in the eHealth on-call support service which provides first line support for 24/7 IT systems in NHSL.
• A driving licence is required; this must be a full UK/EU/EEA licence

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Matthew Boyle, Digital Operations Manager on Matthew.Boyle3@lanarkshire.scot.nhs.uk

If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator, on Lynn.Deas@lanarkshire.scot.nhs.uk

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To deliver second‑line technical support and operational services for endpoint and device management within the Microsoft 365 environment. The post holder contributes to the effective, secure, and compliant management of organisation‑owned devices through the application of defined technical standards, policies, and procedures, with a key focus on Microsoft Intune. The role supports the ongoing development of endpoint services as the device estate expands to include mobile devices, laptops, and desktops.

In this key role, you will:

• Configure, support, and maintain endpoint management services within Microsoft 365, primarily using Microsoft Intune
• Apply and support device management policies relating to configuration, compliance, application deployment, and security settings, in line with approved standards
• Provide second‑line investigation and resolution of endpoint‑related incidents and service requests
• Support the operational management of mobile devices and contributes to the expanding management of laptops and desktops within the endpoint service

What You'll Bring:

• be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department
• have additional technical training and certification in relevant technical skills and products
• have experience in a health service environment
• be required to participate in the eHealth on-call support service which provides first line support for 24/7 IT systems in NHSL.
• A driving licence is required; this must be a full UK/EU/EEA licence

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Matthew Boyle, Digital Operations Manager on Matthew.Boyle3@lanarkshire.scot.nhs.uk

If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator, on Lynn.Deas@lanarkshire.scot.nhs.uk

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

This advert may close early if we receive a high number of applications, so we encourage you to apply early.