Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
21 listedRequirements the employer expects applicants to meet.
- Knowledge
Good IT skills (Microsoft packages) and knowledge of the varied organisations IT systems
- Knowledge
Working knowledge of Care Identity Management (CIM)
- Knowledge
Understanding of the National RA Policy and Requirements
- Knowledge
Understanding of the ISO27001 Management System Requirements
- Knowledge
Ability to process information in a logical order
- Knowledge
Ability to record information in an accurate and logical manner
- Knowledge
Ability to discuss and explain complex issues to employees
- Knowledge
Ability to interpret issues raised and explained by systems users
- Knowledge
Excellent interpersonal skills and the ability to communicate with staff at all levels of the organisation, and across multi-agency boundaries.
- Knowledge
Good analytical skills to be able to analyse and interpret individuals’ learning needs to decide how best to deliver the training.
- Knowledge
Able to demonstrate in depth usage of using word processor and presentation software to produce attractive and clear reports and presentations
- Experience
Significant experience as working as a RA Agent within CIM
- Experience
Significant experience of supporting implementation and daily management of the information security management system (ISO27001).
- Experience
Ability to record information in an accurate and logical manner
- Experience
Ability to discuss and explain technical issues to non-technical staff
- Experience
Ability to interpret complex technical problems explained by non-technical systems users
- Experience
Practical experience of developing & delivering training to non-technical staff
- Experience
Support of IT systems or equivalent transferrable user/staff support type experience
- Experience
Ability to work under pressure
- Qualifications
NVQ Level 4 equivalent qualifications or significant experience in relevant area
- Qualifications
GCSE/GCE Mathematics - Grade C or above, GCSE/GCE English - Grade C or above
Desirable
13 listedAdditional qualities the employer would prefer.
- Knowledge
Knowledge of NHS IM&T systems such as SystmOne, Dawn, R4, Inform, Maps (E-Rostering), Software Europe Expenses, Covalent, ESR, Choose & Book (E-rs)
- Knowledge
Knowledge of performance management tools and techniques, e.g. balanced scorecards, lean systems etc
- Knowledge
Registration Authority policies, procedures and systems within the NHS
- Experience
Experience of producing Business Intelligence reports
- Experience
Experience of NHS IT systems such as SystmOne, Dawn, R4, Inform, , Maps (E-Rostering), Covalent, ESR, E-Referrals (Choose & Book)
- Experience
SQL experience
- Experience
Experience in handling and analysis of NHS data sets
- Experience
Experience of working in an information or performance management
- Qualifications
ECDL, NHS Elite, NHS Preparation for MOST or equivalent
- Qualifications
Adult Educations Training Qualification (i.e. City & Guilds or Cert Ed.) or demonstrable experience supporting other training needs
- Qualifications
SystmOne Train The Trainer
- Qualifications
Familiarity with Business Intelligence, performance or charting software
- Qualifications
Professional award in IM&T or recognised management qualification
Job overview
This is a great opportunity to build your digital skills while supporting colleagues across our services to use information systems with confidence and accuracy.
You’ll work as part of our Digital and Information Systems team, helping staff use a range of clinical and administrative systems safely and effectively. Your work will support good data quality, secure access, and smooth day‑to‑day operations, all of which play a key role in delivering high‑quality care.
Main duties of the job
- Provide support, guidance and training to colleagues using key systems such as Electronic Patient Records, rostering tools and registration platforms
- Investigate system issues, identify solutions and share clear advice with teams
- Maintain system configuration, monitor data quality and support routine upgrades
- Help create reports and analysis to support services and decision‑making
- Support Registration Authority processes, including user access and smartcard management
- Strong IT skills and confidence using a range of digital systems
- Ability to explain technical information in a clear and friendly way
- Good organisation and problem‑solving skills
- Experience supporting system users or transferable customer‑support skills
- Willingness to learn, with training and supervision provided
We welcome applicants from all backgrounds and value fairness, respect and inclusion in everything we do.
Detailed job description and main responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
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Applying for this NHS job
This advert is for Information Systems Support Assistant with City Health Care Partnership CIC in Hull. It is listed as a Band 4 Assistant (discipline unspecified) role. The advertised salary is £28,392 - £31,157 pa/pr. The contract type is Permanent. The application deadline is 04 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (25 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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