Information Assistant

Job summary

We are seeking an Information Assistant to join our Business Intelligence Team within the Performance and Information Management service. The Directorate oversees the full information lifecycle, from data extraction, transformation and load, quality assurance and governance through to analysis, reporting and insight. Together, our teams support both local operational priorities and national NHS reporting requirements, ensuring that high-quality information is available to inform decision-making, service improvement and the delivery of safe patient care.

The Information Assistant plays an important role in supporting the effective delivery of trusted information, reporting and analytical support to clinical, operational and corporate services across the organisation. Working closely with analysts, managers and stakeholders across the Trust, you will help ensure that information requests are managed efficiently, reporting systems are maintained, and information governance requirements are met. The information and insights we produce helps support organisational decision-making, performance management, service improvement and the delivery of high-quality patient care.

We foster a positive and inclusive team culture built on collaboration, flexibility and shared purpose. Team members are encouraged to contribute ideas, develop their skills and work together. This role provides an excellent opportunity to gain experience in business intelligence and data management.

Main duties of the job

You will provide support to the Business Intelligence Team, helping to ensure that high-quality information is available to support decision-making across the Trust. You will be responsible for coordinating and monitoring information requests, maintaining team workload logs, and helping to ensure that requests are allocated and completed in a timely manner. You will also support the management of Freedom of Information requests and act as a key point of contact for colleagues seeking information.

A significant part of the role involves supporting the administration and maintenance of the Trust's reporting systems, you will help maintain report catalogues and associated metadata, ensuring staff can easily locate and access trusted information products.

Working closely with stakeholders across the Trust, you will support the production and maintenance of routine reports and information products, and contribute to ensuring information is accurate, accessible and fit for purpose. You will help deliver our Directorate's shared vision: "Working together to deliver excellence in what we do to support patient care one goal, one team."

We are committed to supporting the development of our staff and offer a range of training and development opportunities to help you build your skills, and we will be support you to reach your potential. The role also offers flexible and agile working arrangements, with a hybrid model combining home working and office-based working.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Details

• Date posted: 22 September 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: C9155-CRAC-0926-23
• Job locations: Sunderland Royal Hospital, Kayll Road, SUNDERLAND, SR4 7TP, United Kingdom

Job responsibilities

To provide efficient, effective and timely support to ensure the appropriate provision of information and analysis to our internal and external services. This includes the provision and maintenance of internal information reports, updating and maintaining our information governance requirements, overseeing Power BI accessibility, as well as GDPR Safe haven and Cyber Security protocols for all datasets and regular reporting.

To comply with the Trusts vision, values and behavioural compact.

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

• Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information