Information and Performance Analyst

Job overview

This role is part of the Business Analysis and Reporting team, which is undergoing transformation to integrate new technologies, including Microsoft Power BI, into its reporting and analysis processes. The post-holder will work flexibly to support the Trust’s operational and corporate teams, providing complex data analysis and performance reports to aid decision-making and business planning.

Key responsibilities include developing and delivering specialist reports, coordinating performance improvement projects, and advising services on meeting national and contractual standards. The role also involves ensuring data accuracy, presenting findings to senior management, and supporting the development of the Trust’s business intelligence systems.

Frequent travel across the Trust may be required for meetings and operational support.

Main duties of the job

• Analyse data requirements, and extract data from multiple Trust systems.
• Develop and test queries, and provide clear, concise reports on performance indicators.
• Produce and maintain regular reports on Trust performance, identifying areas of risk and recommending improvements.
• Support performance improvement projects, coordinating actions to meet national and contractual standards.
• Design and maintain performance dashboards and reporting processes to support decision-making across the Trust.
• Interpret complex performance data, present findings, and communicate performance targets to staff.
• Support operational managers and clinicians with accurate, timely information to meet performance targets, including CQC and Commissioner targets.
• Lead on the development of health-related data sets and ensure reporting processes align with national/local policies.
• Supervise and coach Performance and Information Assistants, ensuring training and progress against objectives.
• Monitor and track performance improvements, reporting progress to stakeholders, and resolve any data quality issues.
• Develop policies and procedures to support performance improvement and compliance.
• Liaise with external agencies and maintain confidentiality in all interactions.
• Contribute to the introduction of new information systems and ensure appropriate reporting standards are in place.
• Manage, develop, and maintain performance reporting systems, providing cover for team members as needed

Detailed job description and main responsibilities

• To be responsible for analysing customer and service requirements, related to data and information.
• To extract complex data from multiple Trust systems, using multiple, complex querying methods and languages.
• To write complex code and test theory to successful output
• To provide clear and concise written and verbal reports on performance indicators to staff within the organisation, this will involve the interpretation of data and the need to present complex and sometimes sensitive or contentious information in a clear and understandable format.
• To be responsible for production and development regular reports using appropriate query languages and software packages to analyse and interpret Trust performance.
• To interpret and analyse activity and staff data to produce complex reports, drawing attention to areas of risk, and investigating any particular areas of concern, recommending changes to work practices and policy, where necessary
• To work closely with operational services to improve areas of performance, communicating the need for change and giving a clear vision and plan of how this is to be achieved.
• To understand and be able to explain to others performance targets, that may be highly complex and specialist in their nature and communicate these in an understandable way to staff.
• The postholder will be responsible for the coordination of Quality and Performance reporting to Trust Commissioners and for the coordination of the Trust wide Quality and Performance Report
• To be responsible for the development and ongoing maintenance of performance dashboards which ensure the right information is available at the right times at all levels of the organisation. This will include the technical development of dashboards
• To co-ordinate and support designated projects in relation to performance improvement, national and/or contractual requirements. These projects may have implications on clinical and service delivery and will require strong communication skills and ability to engage effectively with a range of staff groups.
• To deliver change through facilitation, engagement of stakeholders, analysis, planning, consultation, project management, capacity and demand analysis and other proven techniques to ensure performance improvements are sustainable, sharing good practice at all levels.
• The post holder will identify methods of measurement for targets; milestones and timescales for all performance improvement projects, to ensure an evidence-based approach
• To leads on discrete developments and design of health-related data sets and information and will respond proactively to national and local policy developments to ensure that information is provided in accordance with requirement.

The interview will also include an excel capability assessment.

Previous applicants need not apply.