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Job requirements
Essential
11 listedRequirements the employer expects applicants to meet.
- Skills
Ability to use a developing range of IT systems, Business Intelligence Tools and software packages specifically to present information to external and internal audience
- Skills
Ability to write confidently in reports explaining issues with actions stated clearly
- Skills
Able to cope with change and ongoing transformation and improvement
- Knowledge
Good working knowledge of wider health and social care systems and structures, policies, procedures and legislation relevant to NHS contracts and business functions
- Knowledge
Management tools, organisational systems and processes relevant to managing in an NHS organisation
- Experience
Managing people
- Experience
Directly supporting Service improvement
- Experience
Delivery of performance reporting using BI tools including Excel
- Experience
Communication of performance related detail in reports and presentations
- Qualifications
ICT related qualification at Level 5 or above or experience at a good standard using MS Office specifically Excel, Word and PowerPoint
- Qualifications
Maths and English qualifications at level 5 or above or equivalent
Desirable
3 listedAdditional qualities the employer would prefer.
- Skills
Project management skills.
- Experience
Working within an NHS contracting environment
- Qualifications
ILM Level 5 or above
Job overview
We are seeking a Performance and Insights Analyst to play a key role within our newly implemented Initial Response Service (IRS) - 24/7 single point of access for secondary care mental health services. The IRS team offers a skilled, flexible and responsive service to ensure that individuals receive a timely, person centred and clinically appropriate response and are directed to the most appropriate service to meet their needs with minimal delay.
The postholder will be based with the clinical team at County Hall, Norwich and work closely with staff, both clinical and management to provide insights, information, performance and data quality reports. The postholder will help develop and produce reports by triangulating data and completing reports in a timely manner, being supported by the wider Performance team.
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Main duties of the job
Work in a core analytical function for the Trust that will be responsible for detailed information analysis using data supplied by the BI function. Analysis will be consistent in approach to avoid any misinterpretation or misrepresentation of the data.
Clearly communicate technical information and data in a way that others can understand and adopt both in presentation and written format.
Work in collaboration with Locality colleagues in a business partner relationship, as well as colleagues from across NSFT.
Understand and contribute towards the development of BI tools to ensure they are optimised to best demonstrate how the team is performing.
Support data quality improvement for the Service, and on specific initiatives to support the data quality agenda across the organisation.
Detailed job description and main responsibilities
This is an exciting opportunity for a highly analytical and relationship focussed professional to support organisational improvement within a newly developed service, combining technical and engagement skills to enhance service delivery, development and organisational performance.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
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Applying for this NHS job
This advert is for Information and Insights Analyst with Norfolk and Suffolk NHS Foundation Trust in Norwich, England. It is listed as a Band 5 Analyst role. The advertised salary is £32,073 - £39,043 gross per annum (pro rata). The contract type is Permanent. The application deadline is 02 Nov 2026.
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