Information and Facilities Officer

Job overview

Northwick Park Postgraduate Medical and Dental Education Centres support postgraduate training courses for doctors, dentists, medical and other clinical trainees. Facilities include lecture theatres, seminar and meeting rooms, dental simulation lab (15 phantom heads), medical resuscitation for accredited national courses and specialty training for medical /dental /clinical staff.

This role supports delivery of a high quality service for Trust and external users of the Postgraduate Medical and Dental Education Centres’ training facilities.

The post holder will ensure accurate recording of demand, capacity, and user requirements to inform efficient allocation of lecture, seminar and simulation facilities in accordance with the Trust’s educational priorities.

The post holder is responsible for ensuring facilities meet users’ needs and for providing well-organised support, including room set ups and turnarounds, AV and IT equipment, resource security, troubleshooting and guidance for users. The role also involves facilities administration, including invoicing and the ordering of supplies.

Main duties of the job

• Support the department in the efficient day to day running of Postgraduate Medical and Dental Education training facilities.
• Work closely with managers, technical team colleagues and other department staff to ensure the continuity and delivery of a high quality PGMDE education and training service.
• Provide front of house reception and administrative support to ensure delivery of excellent customer service.
• Manage facilities bookings and room booking administration as required; to include daily
• monitoring of generic inboxes and timely appropriate responses.
• Prepare rooms, technical and simulation equipment and furniture for range of training activities, conferences, courses, and meetings booked into the Centres’ multiple facilities.
• Maintain facilities and equipment to meet customers’ requirements for room and equipment layouts whilst ensuring security of department assets
• Conduct inventory and audit of supplies and equipment; ordering as required to maintain stock levels.
• Provide accurate information and documentation to all service users and visitors to the Education and Simulation Centres.
• Work on other Trust sites as and when required

Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.