Job requirements
Essential
12 listedRequirements the employer expects applicants to meet.
- Skills
Ability to develop and maintain communication both verbal and in writing
- Skills
Ability to identify key issues and problems in a situation
- Skills
Ability to apply influencing and negotiation skills necessary to achieve successful outcomes.
- Skills
Analytical and problem-solving skills IT literacy skills including a well-developed knowledge of excel
- Experience
Experience of writing and ability to produce documents
- Experience
Experience of analysing and interpreting information to identify variance in performance and identifying solutions
- Experience
Knowledge of RTT Waiting Times
- Experience
Experience of outpatient booking
- Experience
Experience of maintaining databases, spreadsheets and producing accurate administrative reports.
- Qualifications and/or knowledge
Educated to A level standard or equivalent qualification or sufficient relevant experience.
- Qualifications and/or knowledge
Relevant practical experience incorporates the use of Myrddin Administration System and Clinical Workstation for recording or validating of clinical activity to diploma level equivalent.
- Qualifications and/or knowledge
Previous experience of, or exposure to, validation elements required to maintain accurate patient pathways on Myrddin.
Desirable
4 listedAdditional qualities the employer would prefer.
- Skills
Awareness of the current NHS climate including necessity for improvement
- Experience
Experience of implementing service improvement
- Experience
Understanding of how to interpret analytical data
- Qualifications and/or knowledge
Knowledge of Gastroenterology pathways
Job overview
The Gastroenterology Directorate has an exciting opportunity for an Inflammatory Bowel Disease (IBD) Pathway Coordinator. This pivotal role is key to supporting the effective management and coordination of patient pathways within the Gastroenterology service. The post holder will work closely with multidisciplinary teams and key stakeholders to ensure high standards of patient care, facilitate efficient service delivery, and contribute to the continuous improvement of the IBD pathway across the Directorate. The successful candidate will play an important role in enhancing the patient experience by supporting timely access to care and maintaining effective communication throughout the patient journey.
Main duties of the job
The role will include management of patient pathways, oversight of waiting lists, administration of the IBD helpline, clinic booking and scheduling, maintenance of patient databases, and ensuring timely communication with patients and healthcare professionals.
They will work within dedicated speciality clinical areas to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
The post holder will implement all administrative processes along the patient pathway, to ensure the patient’s journey is managed efficiently and in accordance with agreed targets and priorities.
Provide cross-cover to ensure a consistent and effective administrative service is maintained at all times across the Gastroenterology service.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Inflammatory Bowel Disease (IBD) Coordinator with Aneurin Bevan University Health Board in Caerleon, Wales. It is listed as a Band 4 Coordinator (discipline unspecified) role. The advertised salary is £28,819 - £31,626 per annum. The contract type is Permanent. The application deadline is 12 Oct 2026.
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