Income Liaison Officer

Job overview

Income Liaison Officer

Fixed Term, (Contract Ends 3rd April 2026) Band 4

The post holder is responsible to liaise with NHS Shared Business Services (SBS) to ensure income, receivable and debt collections are processed on timely manner as stipulated in the contract and complies with current legislation, NHS policy and Trust procedures.

Using skill and knowledge of current Accounts Receivable and debt management they will assist with all aspects of the accounts receivable service to ensure the provision of on time compliant and accurate processing of customer invoices

Interview Date - 5th January 2025

Main duties of the job

• To assist in managing the set KPIs (as per SBS contract) and report on these to the Income Liaison Manager in order to address any underperformance with NHS SBS.

• Managing the central e-mail box facility; review invoices holding account, through which invoices are forwarded to the most appropriate staff/budget holder for coding, VAT and processing/inquiry/approval, or returning to NHS SBS.

• To undertake investigations that are held in the various suspense accounts (such as but not limited to interface rejection, dummy customer, or sales orders outstanding report) and to action when requested to remove the hold on customer invoices in the various suspense accounts.

• 1.     To provide a primary point of contact and liaison between Trust invoice requisitioners, NHS SBS (the Trust’s outsourced Accounts Receivable team), and customers for the day to day provision of income and receivable service. Act as a point of resolution between NHS SBS and CHS to resolve issues as and when they arise.

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***