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Job overview
CNWL is recruiting Improvement Coaches to work within the Quality Improvement (QI) Team and support our plans to build the Trust’s QI capacity and capability as core faculty of the CNWL Improvement Academy.
CNWL Trust has embraced QI as the overarching principle for the organisation, and set its longer-term vision to provide the highest quality, best value healthcare for patients. The primary purpose of the Quality Improvement team is to oversee the transformation of the culture of the Trust to one of continuous improvement. This will be delivered through participation of staff in the design, implementation, monitoring and evaluation of a large number of small and large-scale projects via a multi-year organisation-wide programme. The programme is a unique one for the organisation in terms of breadth, depth and timescale.
The post-holder will assist in building the Trust’s QI capacity and capability by providing QI coaching and training. They will support key QI projects to maximise opportunities for improvement and learning, motivate teams to undertake QI projects, and produce reports and promotional material that demonstrates and celebrates the progress of QI.
The post-holder will give robust attention to ensuring that service users and carers are involved in the development of the projects.
The post-holder will work closely with the QI Team to deliver and scale-up improvement across the Trust.
Main duties of the job
The key experience and skills required for the job include:
- Significant experience of using QI methodologies
- Coaching experience relating to quality improvement
- Leadership, including influencing and negotiating skills
- Design and delivery of a range of teaching activities
- Ability to work across a broad spectrum of disciplines and service settings
- IT literacy, including Microsoft Office software
- Project management
- Communication skills
Reliability, team working and a genuine interest in the job, coupled with a willingness to learn are essential.
This role is offered as a substantive full-time post.
Detailed job description and main responsibilities
The main responsibilities of the role are to:
- Provide expert knowledge and leadership
- Engage the workforce, service users and carers
- Provide training and coaching to teams involved in QI projects
- Provide support to teams in identifying and delivering QI projects
- Report on the progress and deliver objectives of the QI Programme
- Be a point of contact to a division for QI coach support
For further information please view the job description and person specification under documents.
Please do not hesitate to contact us using the contact information below if you have any further questions about the role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Other
Essential
- Willingness to be flexible and adaptable
- Willingness to adopt and exhibit CNWL values in everything you do
- Ability to move across all the geographical areas the Trust services
- Ability to cope with a demanding and unpredictable work pattern
Experience
Essential
- Experience of working in a clinical setting with evidence of ongoing development or evidence of Continuing Professional Development
- Extensive experience of leading on and delivering quality improvement projects using QI methodology
- Experience of designing and delivering teaching programmes within a healthcare setting
- Experience of preparing and delivering presentations
- Experience of working in a multidisciplinary team.
Qualifications
Essential
- Masters degree level qualification or equivalent or willing to work towards.
- Educated to Degree level or equivalent in CPD and experience
- Evidence of ongoing Continued Professional Development
- Quality Improvement training
Desirable
- Teaching / training qualification
- Improvement Coaching qualification
- Project management qualification
- Q membership
Skills and Knowledge
Essential
- Extensive Knowledge of Quality Improvement methodologies.
- Ability to use coaching skills to support others to define and achieve their objectives
- Ability to demonstrate sound leadership skills in a large multidisciplinary team
- Ability to inspire and motivate
- Problem solving skills
- Ability to communicate effectively with other agencies at a variety of levels
- Ability to present ideas with clarity and in a persuasive and influential style
- Ability to manage change effectively
- Knowledge of change management processes in leadership and support of large groups of staff
- Excellent written and verbal communication skills
- Ability to provide situational leadership and manage untoward
- Excellent computer skills and use of all Microsoft Office Software
- Knowledge of clinical risk assessment and management
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Applying for this NHS job
This advert is for Improvement Coach with Central and North West London NHS Foundation Trust in CNWL Headquarters. It is listed as a Band 7 role. The advertised salary is £58,133 - £65,261 per annum inc HCAS (pro rata if P/T). The contract type is Permanent. The application deadline is 30 Aug 2026.
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