Job requirements
Essential
25 listedRequirements the employer expects applicants to meet.
- Skills
Excellent Analytical skills in order to investigate and resolve complex issues
- Skills
Good planning skills in order to implement projects on time
- Skills
Ability to relate to system users at all levels and communicate technical issues in a non-technical manner
- Skills
Logical approach to problem solving
- Skills
Able to think clearly and work under pressure and to deadlines
- Skills
Good general communication and telephone skills
- Skills
Excellent customer relations skills
- Skills
Ability to manage own time and priorities
- Knowledge
The ability to handle detailed, diverse and at times highly complex technical issues by yourself, including researching of a solution via the Internet where required
- Knowledge
The ability to maintain and repair a server and storage investment of some 1,000,000 pounds plus, ensuring a front line service is provided to over 7000 online users 24 hours, 7 days a week 365 days a year
- Knowledge
An understanding of the interactions between server systems and networking systems
- Knowledge
General knowledge and understanding of LAN WAN networking and associated devices
- Knowledge
Experience of configuring Network Firewall devices in order to protect confidential Trust and patient data from security breaches
- Knowledge
Routine monitoring,maintanance and configuration of server and application Software
- Knowledge
The physical Installation and configuration of Servers from operating systems from the ground up, including Windows,2008 , 2012 , 2016 ,Linux and Unix.
- Knowledge
Experience in supporting a mixed IT enviroment,incorporating servers,PC'S,storage devices,network equipment and thin client technologies
- Knowledge
Committed to providing a customer focused IT service into Trust and other relevant parties
- Knowledge
Ability to relate to system users at all levels and communicate technical uses in a non - technical manner
- Knowledge
Responsible for back- ups of Terabytes of critical patient user data.
- Knowledge
Logical approach to Problem Solving
- Experience
In-depth specialist knowledge of IM&T systems and procedures (expert in their field)
- Experience
Exposure to a server environment including building server systems from scratch. This includes clustered Email, database, web servers, Network Attached Storage devices and storage area network equipment
- Experience
Experience of building and configuring server systems
- Education and Qualifications
Educated to Degree level or equivalent IT experience
- Education and Qualifications
MCSE and or MCSA qualification or equivalent specialist IT training
Desirable
9 listedAdditional qualities the employer would prefer.
- Knowledge
Able to adapt to changing technologies
- Knowledge
Linux administration and support
- Knowledge
Training skills
- Experience
Experience of working within a mission critical IT service
- Experience
Familiarity with current computing technologies.
- Experience
Configuration of all versions of Microsoft Platforms.
- Experience
Good understanding og NHS working Practices and Standards.
- Education and Qualifications
masters Degree or Vendor qualifications obtained by short courses or self study.
- Education and Qualifications
Professional IT qualifications in relevant subject, willingness to study for specialist qualifications
Job overview
- Provide authoritative IT professional advice & guidance to Trust staff
- Be a lead IT expert with regards to the support, build, configuration & deployment of the Trust’s business critical server, storage area network (SAN) & Cloud technologies
- Manage & resolve diverse & at most times complex technical issues
- To own & close out Business as Usual supports tickets escalated from the service desk quickly & efficiently.
- To investigate infrastructure problems that have been escalated by second level support staff (Desktop Team) & after analysing the impact on the Trust users, take the necessary steps to ensure that all loss of IT services especially those of a clinical nature, are resolved within as short a time span as possible.
- Be responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the Trusts electronic data in line with the IT Security Policy, the General Data Protection Regulations, Data Protection Act & the Freedom of Information Act.
- Manage the design, specification, installation & configuration of new server, storage. network security and Cloud technologies to the Trust standard
- Direct, attend & participate in project meetings & related activities & play a role in ensuring that infrastructure aspects of projects are actively managed
Main duties of the job
The post holder will have responsibility for the Trusts business critical server, storage area network (SAN) infrastructure and Cloud technologies for the University Hospitals of North Midlands. Using their extensive knowledge of IT systems to deliver a third line of support for all Trust IM&T Services and to cascade high level specialist technical knowledge and advice to a wide range of people at all levels within the Trust in the form of training, documentation and Trust wide procedures. The post holder will provide infrastructure consultancy services as needed across all areas of IM&T to ensure operational effectiveness of systems, and to enhance systems in line with the needs set out in the Trusts IM&T and NHS Digital strategies, ensuring that adequate security and safeguards for Trust information and infrastructure are in place at all times. There is a responsibility to perform research into new and upcoming technologies in order to determine their impact or possible enhancement of planned or existing IT Services. The post holder will manage small to medium sized projects and provide technical input to large scale IT projects.
Detailed job description and main responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please contact Mohammed Waeed (see contact details)
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Applying for this NHS job
This advert is for IM&T Operations Engineer with University Hospitals of North Midlands NHS Trust in Stoke-on-Trent, England. It is listed as a Band 6 Engineer role. The advertised salary is £39,959 - £48,117 Per Annum. The contract type is Permanent. The application deadline is 01 Nov 2026.
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