Imaging Booking Administrator

Job overview

Previous Applicants Need Not Apply

• To receive and welcome patients to the X-ray department, working on rotation in main, ultrasound, Cauldwell and CDC (North Wing) reception areas of the Radiology department. To use Radiology information systems, (CRIS/PIMS). To communicate with medical, technical and support staff to ensure the smooth running of the imaging service.

Please refer to the Job description for further details.

Main duties of the job

To receive patient arriving at the reception and giving clear directions to relevant patient waiting area

To deal sensitively and discreetly with patients’ queries both by telephone and when they attend the Department. Use specialised knowledge of various imaging modalities, to advise if patients need to change, offering assistance if required. To use flexible communication skills to overcome barriers to understanding as necessary. Refer to relevant professional staff if needed. To occasionally deal with patients when upset distressed, or unwell. This may entail dealing with aggressive patients and their relatives.

• To check the referral information and personal details with the patient when they arrive in the department and enter all new information or update previous information on the Radiology information system (CRIS/PIMS) ensuring there is no duplication of information. To be able to assess the baseline requirements on an imaging request, such as correct patient and clinical information and the appropriateness of the request. To use initiative, guided by department protocols, in assessing any non-routine requests, being able to give basic clinical guidance where necessary. To proactively oversee the length of wait for all patients, use appointment sessions to a maximum to ensure no waiting list breaches occur and highlight any potential problems with possible solutions to manager.

Detailed job description and main responsibilities

To schedule appointments on CRIS (Radiology computer system) taking into account the patient’s medical condition for example, diabetes, and forthcoming clinic appointments. Arrange associated details such as admission of patient for imaging procedures, book transport and translators. Check menstrual cycle dates for certain examinations. To provide straightforward clinical information to patients where necessary.

To be familiar with and to use continuously the Imaging Department and ICE and IPM computer system to register patients, track files, make appointments and deal with records of patients who do not attend. Undertake day-to-day housekeeping inclusive of backup of the CRIS computer system. Use CMIS Maternity system for checking details of patients.