ICT Primary Care Remote Support Officer

Job overview

ICT Primary Care Remote Support Officer Band 4 37.5 hours per week

Acting as the hub for all ICT related queries, incidents, and requests, the remote support team are a focal point for ICT support and delivery service. ICT Remote Support Officers are responsible for ensuring all incidents, requests, and communications are recorded and managed effectively. Through a structured development and training programme, provide first line and remote support for computer users and central computer systems with the aid of ICT service management tools and network support software.

This role is vital in ensuring that excellent management of incidents support the Trust vision in maintaining that patients are at the heart of everything we do.

This role is a full time, permanent position, working Monday-Friday on a shift rota within the hours of 7.30-6.00pm.

Main duties of the job

You will be based at the Tameside General Hospital site providing first-line and remote support to the users of the Integrated Care Organisation and its partners.

The role involves the following activities:

• Logging, monitoring and escalating of incidents & service requests through to resolution; using technical knowledge, skills and experience based on ITIL best practice.
• Maintaining Incident and Service Requests, logging, monitoring and diagnosing ICT issues for all organisational systems.
• Resolving basic incidents and service requests at first point of contact.
• Escalating calls, when required, to second and third line support as appropriate.

We are seeking a reliable, energetic individual to provide an efficient and effective service as an ICT Remote Support Officer. The successful candidate must have excellent verbal and written communication skills with a broad understanding of PCs and related hardware.

Detailed job description and main responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.