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Job requirements
Essential
25 listedRequirements the employer expects applicants to meet.
- Experience
Senior Management Experience
- Experience
Experience of Programme/Project Management in a 24/7/365 environment
- Experience
Knowledge of programme and project management including change management, benefit realisation and workforce redesign.
- Experience
Knowledge of current government policies regarding the NHS programme for change
- Experience
Experience of policy formation and procedures in relation to Programme Management Offices.
- Experience
Experience of prioritising workload and working to set time parameters
- Experience
Experience of handling confidential information
- Experience
Previous experience in NHS environment
- Skills / Competencies
Excellent interpersonal skills, able to engage with all levels of hierarchy
- Skills / Competencies
Good verbal and written communication skills including report writing, presentations and system
- Skills / Competencies
Ability to work on own or in a group with minimal direct supervision
- Skills / Competencies
A flexible and methodical approach to work to meet the needs of the role
- Skills / Competencies
Excellent IT skills, able to use a wide range of software packages including Visio, PowerPoint, Excel – produce spreadsheets/formulas etc
- Skills / Competencies
Ability to keep accurate and complete records consistent with best practice policies and procedures
- Skills / Competencies
Excellent organisation skills and team leader skills
- Skills / Competencies
Ability to undertake complex audit/quality assurance procedures for board level
- Skills / Competencies
Strong analytical and investigative skills
- Skills / Competencies
Ability to negotiate, persuade and manage conflict
- Skills / Competencies
Demonstrable compassionate and inclusive leadership
- Skills / Competencies
Experience in the application of HR processes
- Skills / Competencies
Demonstrable experience of line management responsibilities
- Qualification and knowledge
Post graduate level qualification or equivalent experience
- Qualification and knowledge
PRINCE2 Practitioner qualified
- Qualification and knowledge
MSP Qualified or equivalent experience
- Qualification and knowledge
Agile Project Management Qualification
Desirable
Not listed in the available specification.
Job overview
Are you ready to make a real difference in healthcare delivery? NWAS is thrilled to offer an exciting opportunity for a passionate and innovative professional to join our Service Development Team working across the Integrated Contact Centres (ICCs).
About the Role: As Service Development & Business Support Manager, you will play a pivotal role in driving positive change and enhancing service experiences for both patients and staff. This is your chance to lead impactful projects from conception through to successful completion, working in a collaborative environment that values your ideas and leadership.
What’s in it for you?
- Impactful Work: Help shape the future of our contact centres, improving how services are delivered and experienced.
- Leadership Opportunities: Lead diverse project streams, influencing organisational change and service excellence.
- Collaborative Environment: Work alongside a passionate team committed to innovation and continuous improvement.
- Professional Growth: Develop your skills in project management, stakeholder engagement, and strategic planning within a forward-thinking organisation.
Main duties of the job
ICC Senior Service Development & Business Support Manager
Main duties:
- Lead and manage multiple service development projects aligned with NWAS’s strategic goals.
- Engage effectively with stakeholders at all levels, both internally and externally, demonstrating your communication skills and political astuteness.
- Identify new opportunities for service improvement by gaining a comprehensive understanding of ICC operations
- Be at the forefront of organisational change, making a real difference in the delivery of urgent and emergency care.
Detailed job description and main responsibilities
Please ensure you read the attached Job Description and Person Specification before applying.
Location - This post will be based at either Middlebrook (BL6 6PQ) or Estuary Point (L24 8RL) however some travel between all NWAS contact centre sites will be necessary.
Please see below timetable for recruitment campaign
Advert start date: Thursday15 October 2026
Advert closing date: Sunday 1 November 2026
Shortlisting completed by: Friday 6 November 2026
Assessment centre: Friday 20 November 2026, AM
Professional discussions: Friday 20 November 2026, PM
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Applying for this NHS job
This advert is for ICC Service Development & Business Support Manager with North West Ambulance Service NHS Trust in Bolton, England. It is listed as a Band 7 Business support manager role. The advertised salary is £49,387 - £56,515 per annum. The contract type is Permanent. The application deadline is 01 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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