ICC Hub Coordinator

Job overview

Applicants must be able to multi-task and be able to work as part of a team and on their own.  They must be professional at all times and be able to stay calm in stressful situations and be able to resolve any problems. There are times when they may work alone and will need to make decisions themselves taking appropriate action.

You will be supported by a Senior Administrator and be expected to:-

• Have excellent communication skills
• Be able to prioritise work and able to work to clear deadlines
• Be flexible to meet the needs of the service
• Work weekends/Bank Holidays on a rota basis

We are a small team who engage in a positive and proactive manner.  We have a friendly, comfortable work area and are always willing to help out all teams and each other, when needed.

Main duties of the job

• Carry out activities to support clinical triage of referrals for community care and track patients through care pathways across primary, secondary and acute settings.
• Schedule visits to patients on behalf of Clinicians and Assistants using electronic systems where available.
• To answer telephone calls as appropriate of the protocols of the service
• Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately
• To communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations
• To prioritise calls requiring immediate attention of a clinician
• Recognise and action needs of callers with referrals to most appropriate service
• Prepare reports and letters in relation to patient care
• Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary
• Ensure adequate clinical and office supply stocks available for teams
• To support the Practitioner of the Day with admin tasks

Detailed job description and main responsibilities

JOB DESCRIPTION:

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP:

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL).  Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

AHP - Return to Practice Job Advert information. This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information:

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.