Job overview
ICC Dispatcher
Open to external applicants – full training provided
Location - Broughton
Are you calm under pressure, highly motivated, and able to multitask effectively?
North West Ambulance Service is recruiting Dispatchers to join our Integrated Contact Centres (ICC) in Broughton. Working alongside 999 Call Handlers, you will be responsible for dispatching emergency resources and communicating via radio with paramedics and other emergency responders.
Our Integrated Contact Centres operate 24 hours a day, 7 days a week, receiving emergency calls and coordinating ambulance responses across the region.
Applicants must be flexible and able to commit to a rota pattern that includes:
- Day and night shifts
- Weekends
- Bank Holidays
- Religious festivals
Main duties of the job
The ICC is a fast-paced environment where excellent typing skills and the ability to remain calm under pressure are essential. Successful applicants will have strong communication skills, attention to detail, and the ability to make decisions quickly and accurately.
No previous medical experience is required as a comprehensive training package will be provided.
Training
Successful applicants must be able to commit to a three-week training programme. Annual leave will not be permitted during this period. Training will be held at our Mersey and Manchester sites and will commence:
- Merseyside: Monday 16 November 2026
- Manchester: Monday 30 November 2026
During the first week, candidates will undertake observations across a variety of roles within the Integrated Contact Centre.
The training programme will include a mixture of daytime and late shifts.
Detailed job description and main responsibilities
Please read the attached Job Description, Person Specification and information regarding assessments and training locations before submitting your application.
Assessment Centre
Assessment Centres will be held in Middlebrook on: Saturday 19 September 2026
Candidates will complete a series of assessments including:
- Typing test
- Memory and recall exercises
- Attentional focus assessment
- Multi-tasking assessment
Candidates who successfully pass these assessments will be invited to attend a formal interview on the same day.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Skills / Competencies
Essential
- Excellent keyboard and computer skills evidenced by the ability to effectively input and access information to/from the IT systems
- Developed communication and interpersonal skills
- Excellent listening and communication skills
- Ability to 'multi-task' and prioritise effectively
- Problem solving skills
- Planning and organisation skills
- Ability to make dynamic decisions under pressure
- Ability to work on own initiative and to follow protocols as appropriate
- Ability to maintain confidentiality
- Effective team member
- Strong work ethic
- Self disciplined and motivated to improve patient care
- Demonstrate an understanding of managing a safe working environment
Values and Behaviours
Essential
- Ability to work unsocial hours/shift pattern
- Good attendance record
- Present a professional image
Qualification and Knowledge
Essential
- Educated to GCSE standard or above, or equivalent vocational qualifications
- Evidence of continuous professional development
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Applying for this NHS job
This advert is for ICC Dispatcher with North West Ambulance Service NHS Trust in Broughton, England. It is listed as a Band 4 role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent. The application deadline is 23 Aug 2026.
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