ICC Dispatcher

Job overview

Please read the attached Job Description, Person Specification and information regarding assessments and training locations before submitting your application.

Are you calm under pressure, highly motivated, and able to multitask effectively?

North West Ambulance Service is recruiting Dispatchers to join our Integrated Contact Centres (ICC) in Broughton, Speke and Manchester. Working alongside 999 Call Handlers, you will be responsible for dispatching emergency resources and communicating via radio with paramedics and other emergency responders.

Our Integrated Contact Centres operate 24 hours a day, 7 days a week, receiving emergency calls and coordinating ambulance responses across the region.

Applicants must be flexible and able to commit to a rota pattern that includes:

• Day and night shifts
• Weekends
• Bank Holidays
• Religious festivals

Main duties of the job

The ICC is a fast-paced environment where excellent typing skills and the ability to remain calm under pressure are essential. Successful applicants will have strong communication skills, attention to detail, and the ability to make decisions quickly and accurately.

No previous medical experience is required as a comprehensive training package will be provided.

Training

Successful applicants must be able to commit to a three-week training programme. Annual leave will not be permitted during this period. Training will be held at our Manchester site and will commence on Monday 15 February 2027.

During the first week, candidates will undertake observations across a variety of roles within the Integrated Contact Centre.

The training programme will include a mixture of daytime and late shifts.

Detailed job description and main responsibilities

Assessment Centre

Assessment Centres will be held in Speke on: Sunday 29 November 2026

Candidates will complete a series of assessments including:

• Typing test
• Memory and recall exercises
• Attentional focus assessment
• Multi-tasking assessment

Candidates who successfully pass these assessments will be invited to attend a formal interview on the same day.

Sponsorship: Visa sponsorship is not possible for this role for either candidates or existing employees. The skill level and salary for this role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.