HR Services Co-ordinator

Job overview

HR Services Co-ordinator

Based: HQ/Agile

Full Time - Permanent

As HR Services Co-ordinator the post holder will be expected to provide a high quality, timely and customer focused HR service to colleagues for the whole employee lifecycle - from commencement to leaving the organisation.

Providing general administrative support to the HR Department, you would be the first point of contact for queries via our ServiceDesk system

The successful candidate will need to hold 5 GCSE’s grade C or above including Maths and English, or equivalent or alternatively have experience in a similar role.

You will be required to have significant experience and knowledge of IT Systems such as Microsoft Outlook, Word, Excel and Power point and have evidence of CPD. Experience in the use of ESR/HR Systems would be desirable.

It is essential that the candidate has the ability to work with a high degree of accuracy and work in accordance with policies and procedures.

Main duties of the job

Deal with first line enquiries face to face or by phone or email, or other channels, relating to policies, processes, payroll, pensions, and any other HR related query, signposting or resolving as required.

Providing effective and efficient administration, to support the smooth running of the department. Issuing accurate letters / correspondence to reflect variations in contract, ensuring filing and systems are accurately updated in line with processes. E.g. flexible working requests, internal appointments, changes of hours.

Responsible for updating and maintaining the HR computer record systems to ensure accurate and effective management data is available to respond to queries and to produce reports.

Supporting data and systems - for access and reporting including payroll input.

Detailed job description and main responsibilities

Please see attached job description and person specification for full details and duties of the role.