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Job overview
Lead with Purpose. Inspire with Action.
Are you a born organiser with a passion for people and a commitment to service excellence? We’re looking for confident, hands-on Supervisors to lead our dedicated teams across the vibrant and impactful Imperial College Healthcare NHS Trust hospital sites.
This is no ordinary role – it’s fast-paced, high-energy, and absolutely vital to the smooth running of our services. As a Supervisor, you’ll oversee daily operations within one of our dynamic Hotel Services teams, whether it’s, Patient Dining, Domestics or Portering.
You’ll be the spark that drives your team to success, ensuring everything runs like clockwork, meeting the highest standards of safety, quality, and care. Managing logistics, staffing, and service delivery will be at the heart of your role, all while cultivating a culture of teamwork, professionalism, and excellence.
If you're ready to take ownership, inspire your team, and make a real difference in a leading NHS Trust, we can’t wait to hear from you!
Please note that for Domestic Supervisors we have full and part time vacancies!
Main duties of the job
- Coordinate all aspects of your designated service area, ensuring efficient and high-quality delivery. • Lead and support your team with daily task allocation, absence management, and return-to-work interviews. • Act as the key point of contact for staff, providing guidance, motivation, and performance oversight. • Collaborate with clinical teams, facilities, and other hotel services to maintain seamless operations. • Uphold Trust values and contribute to a safe, clean, and patient-focused environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Experience
Essential
- Understanding of relevant health and safety requirements
- An understanding of people’s equality, diversity and rights.
- Experience of customer service roles
Desirable
- Previous healthcare/NHS experience
- Previous supervisory experience
Communication & Skills
Essential
- Ability to work on own initiative and as part of a team
Education/ Qualifications
Essential
- General education to include Maths and English at GCSE level or equivalent
Desirable
- NVQ qualification in Customer Service
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Applying for this NHS job
This advert is for Hotel Services Supervisor Porter, Patient Dining, Domestic with Imperial College Healthcare NHS Trust in London, London, England. It is listed as a Band 3 Estates and facilities role. The advertised salary is £31,554 - £33,270 pa inclusive. The contract type is Permanent. The application deadline is 23 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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