Hotel Services Supervisor Porter, Patient Dining, Domestic

Job overview

Applicants must have previous experience in a supervisory role within a domestic, housekeeping, facilities, healthcare, or similar environment.

The successful candidate must be able to lead and support a team, maintain high standards of cleanliness, and ensure compliance with Infection Prevention and Control (IPC), Health and Safety, COSHH, and Trust policies and procedures. Excellent communication, organisational skills, attention to detail, reliability, and timekeeping are essential.

Candidates must also be willing and able to work afternoon shifts, including weekends and bank holidays, as required by the service.

Flexibility is essential, as the role includes working afternoon shifts, weekends, and bank holidays as required by the service.

Main duties of the job

• As a Domestic Afternoon Supervisor, you will be responsible for leading and supporting a team of Domestic Assistants to ensure high standards of cleanliness are maintained across clinical and non-clinical areas.
• You will oversee daily cleaning operations, allocate workloads, monitor performance, and provide guidance to staff to ensure services are delivered efficiently and in accordance with Trust standards.
• You will play a key role in ensuring compliance with Infection Prevention and Control (IPC) requirements, Health and Safety legislation, COSHH regulations, and local policies and procedures. This includes carrying out quality audits, addressing cleaning concerns, responding to service requests, and ensuring any risks or hazards are reported and managed appropriately.
• Working closely with ward managers, clinical teams, and facilities colleagues, you will help create a safe, clean, and welcoming environment for patients, visitors, and staff.
• You will be expected to lead by example, promote excellent customer service, support staff development, manage attendance and performance issues where required, and contribute to continuous service improvement.
• We are looking for a reliable and motivated individual with strong leadership, communication, and organisational skills.
• The successful candidate will demonstrate excellent attention to detail, effective problem-solving abilities, good timekeeping, and a commitment to delivering high-quality services.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.