Hospice at Home- Service Administrator

Job overview

The post holder will be responsible for directly supporting the Hospice at Home team in Gateshead with the administration and co-ordination of services and schedules.

They will provide vital administrative support to the team which  provides domiciliary care to patients at the end of life who wish to be cared for at home.

The post holder will also work alongside the End of Life care facilitator to support with the administration required for Palliative and End of Life care education across the trust.

Main duties of the job

• Support and assist the Nurse Coordinator to successfully deliver all activities relating to the day to day business of the team. This will include the planning of home visits for a team of Band 3 support workers.
• Responsible for the development and delivery of high quality administration processes to aid the delivery of safe and effective clinical services in a community setting.
• Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry.
• Prioritise telephone calls regarding patient information and potential interventions, taking all necessary action for the call to be handled as quickly and efficiently as possible.
• Respond and manage any e-mail queries and requests for meetings on behalf of the team.
• Maintain the diary of the Nurse Coordinator and any other designated team member· Scheduling appointments and resolving conflicting diary appointments.·
• Preparing agendas, collating papers and distributing documents to meeting attendees as directed by the Nurse Coordinator.
• Dealing with and collating data. Contribute to the preparation and development of multiple reports of varying content,
• Preparation of presentations, letters and other documents to a very high standard.
• Support End of life care facilitator with education administration

Detailed job description and main responsibilities

• Support and assist the Nurse Coordinator to successfully deliver all activities relating to the day to day business of the team. This will include the planning of home visits for a team of Band 3 support workers.
• Responsible for the development and delivery of high quality administration processes to aid the delivery of  safe and effective clinical services in a community setting
• Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry.
• Prioritise telephone calls regarding patient information and potential interventions, taking all necessary action for the call to be handled as quickly and efficiently as possible.
• Exercise excellent communication skills with a wide range of stakeholders.
• Respond and manage any e-mail queries and requests for meetings on behalf of the team.
• Maintain the diary of the Nurse Coordinator and any other designated team member
• Scheduling appointments and resolving conflicting diary appointments.
• Preparing agendas, collating papers and distributing documents to meeting attendees as directed by the Nurse Coordinator.
• Daily use of Emis Community module
• Dealing with and collating data.
• Contribute to preparation and development of multiple reports of varying content, including the development of the suite of documents required to embed robust processes and any business cases to support the team.
• Preparation of presentations, letters and other documents to a very high standard.
• Work with limited supervision using own initiative.
• Be aware of the priorities and needs of the team and assisting in achieving all deadlines.
• Maintain a courteous helpful attitude and respect confidentiality.
• Undertaking data analysis and interpretation as required.
• Monitoring progress and checking against agreed targets.
• Managing electronic and hard copy filing and bring-forward systems.