Job overview
Our Healthcare Support Worker will work as part of our nursing team providing personal nursing care and clinical interventions to patients in the inpatient hospital care setting.
They may contribute to the assessment of care needs and the delivery of planned care under delegation and direction of the Registered Nurse. This will include recording and documenting physiological observations and changes to the patient’s clinical condition. To practice in accordance of our Trust standards and policies and to work within the boundaries of their role and individual competence.
Main duties of the job
Main duties of the job
- Provide direct patient centred care in accordance with patient needs and in line with Trust policies. This may include providing personal care, such as washing and dressing patients, as needed, whilst promoting independence; oral care and supporting with toileting and continence needs
- Establish and maintain good interpersonal skills. To provide and receive factual and accurate information and to overcome communication barriers using other methods, such as visual prompts, reassurance, empathy, persuasion
- Undertake training in order to perform high quality clinical interventions effectively and remain competent to practice these interventions, such as clinical observations, blood glucose monitoring, urinalysis, venepuncture, removal or urinary catheter, insertion and removal of peripheral cannulas, perform ECG, calculation of BMI, all following assessment and completion of clinical competency. This is not an exhaustive list and other clinical interventions may be required dependant on the area of practice
- Assess a person’s clinical condition, within the individual’s scope of competence using tools such as, NEWS2 parameters, pain assessment tool, non-verbal signs of deterioration and know how to urgently escalate concerns appropriately
- Work independently or as part of a team to plan your own workload, prioritising the clinical needs of the patients in your care
Detailed job description and main responsibilities
Person specification
Specific skills
Essential
- Basic computer/keyboard skills
- Fine motor skills – for venepuncture, phlebotomy and other clinical tasks
- Good interpersonal and communication skills
- Able to prioritise and organise work
- Record keeping competency in handwritten and electronic records
- Able to manage stress in themselves and others
- Willingness to undertake new skills and training
- To be flexible, adaptable, reliable and punctual
- Able to demonstrate empathy, sensitivity, and to adapt communication style to circumstances
- Able to offer support at times of emotional distress
- Able to work as a team member or independently
- Ability to adapt behaviour to changing and challenging situations
Desirable
- Healthcare competencies appropriate to area of work
Knowledge and experience
Essential
- Previous experience in a care environment or able to demonstrate a caring nature/ life experience
- Understands the need for strict confidentiality
Desirable
- Working knowledge of complex care needs of some individuals/families including Safeguarding Children & Adults, Domestic Abuse and Mental Health
Qualifications and Training
Essential
- NVQ Level 3 in Health & Social Care or equivalent Qualification/Experience
Desirable
- Care certificate
- English & Mathematics at GSCE grade A-C (9-4) or level 2 functional skills
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Applying for this NHS job
This advert is for Healthcare Support Worker with Torbay and South Devon NHS Foundation Trust in Torquay, South West, England. It is listed as a Band 3 Healthcare support worker role. The advertised salary is £25,760 - £27,476 Per Annum. The contract type is Permanent. The application deadline is 24 Jul 2026.
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