Healthcare Support Worker

Job summary

We are looking for highly enthusiastic, clinically skilled, friendly and kind Health Care Support Worker to join our team at the Women's Health Unit, Redditch.

We provide a high quality ambulatory gynaecology service for women across Worcestershire to include diagnostics and treatments using outpatient hysteroscopy, cystoscopy, colposcopy, minor procedures and diagnostic ultrasound scanning.

This is an interesting, varied and emotionally demanding area, which is hugely rewarding for a person that is passionate about Women's Health. We have a cheerful and skilled team on the unit and work closely with the medics to provide our services. You will need to have excellent communication skills to engage with patients, and colleagues.

We have 30 hours available which can be worked in a combination of long or short days. Shifts are 0730-1800h/07:30-13:00/13:30-18:00, generally Monday-Friday with occasional Saturdays.

If this sounds like a role that you would enjoy and you would like to join our team, we look forward to hearing from you.

Main duties of the job

The Health Care Support Worker will work as part of the nursing team supporting professionally qualified staff in providing quality care for patients in roles, which are mainly related to direct patient care.

Direct delivery of high-quality patient care ensuring that the dignity and privacy needs of patients are met.

Overseeing of the maintenance of a clean, welcoming and therapeutic environment.

Acting with compassion, you will put patients at the centre of all you do.

You will communicate effectively with patients and their loved ones regarding their care.

You will communicate effectively with the multi-disciplinary team to ensure high quality patient care.

You will show courage by embracing new ways of working and doing the right thing by the people you care for, including speaking up when you have concerns.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

• Date posted: 25 June 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year
• Contract: Permanent
• Working pattern: Part-time, Flexible working
• Reference number: C9365-26-0497
• Job locations: Women's Health Unit, Alexandra Hospital, Woodrow Drive, Redditch, Worcestershire, B98 7UB, United Kingdom

Job responsibilities

Job Purpose

The Health Care Support Worker is a member of the ward/department team who implements prescribed care and/or undertakes some higher-level clinical activities as directed by a registered nurse. The main dimensions of the role are to.

To support registered health care staff to deliver high quality, compassionate health care to patients in accordance with assessed needs and care plans.

To support the clinical team with day to day supervision of junior staff and students.

To have the ability to use your own initiative, independently and as part of a team, in order to accommodate changing demands on the wider clinical team.

To support the ward/department staff to provide a high quality service.

Undertakes a range of delegated clinical care duties, acting on own initiative where appropriate, supported by accessible supervision.

Key Duties

Your delegated daily duties will be varied but may include:Assist with the maintenance of patient hygiene.

Assist with patients elimination needs, including recording outputs where appropriate and collecting and testing urine and stool samples.

Supporting registered staff by undertaking delegated clinical tasks.

Moving and repositioning of patients.

Dressing/undressing of patients.

Cleaning and tidying examination rooms/clinic areas.

Assist with patients mobilisation, ensuring safe environment and using appropriate techniques.

Assist in the care of relatives and visitors.

Chaperone professional staff where appropriate and accompany patients to other departments as necessary.

Be involved in patient booking in/admission procedures by introducing patients to ward/department area as directed by registered nurse.

Be adaptable and flexible to working in various areas of the department/ward as required.

Assist the multi professional team to prepare and support patients undergoing treatment and/or investigation maintaining privacy and dignity at all times.

Communication and relationships

The Healthcare Assistants relationship with both staff and patients should be discreet, bearing in mind that all information regarding patients must be kept confidential.

Report to the nurse in charge of the ward/department matters of concern relating to patients and the ward/department environment.

Answer the telephone, refer to appropriate person.

Attend to ward/department reports and meetings when appropriate.

Be aware of the need to greet visitors to the ward/department and ascertain the purpose of their visit.

Demonstrate knowledge and understanding of health and safety at work in order to maintain a safe environment.

Undertake duties outside your working area (e.g. delivery and collection) to assist in maintaining good communication.

Participate in patient handovers.

Follow trust and national policies, participating in discussions on proposed changes to procedures as appropriate.

To use a range of verbal and no-verbal communication strategies to support patients, including potential occasional exposure to patients exhibiting challenging or aggressive behaviour.

Clinical Support

Assess patient condition through observations, test result, assess comfort of patient and instigate emergency procedures as indicated.

Where training has been provided and competence assured, your delegated daily duties will be varied depending on area in which you are working. These may include (but are not restricted to):

Taking and recording and monitoring of patient observations to include, blood pressure, pulse, oxygen saturations, temperature and respirations. This includes accurate calculation and recording of NEWS 2 (early warning score) and escalation to registered staff as indicated by score.

Blood glucose monitoring.

Support registered staff and the ward team in responding to emergency situations

Measuring and recording of patient height and weight.

Collect blood samples (peripheral or venous) as directed by a registered nurse, ensuring its safe storage, transport or disposal as appropriate.

Undertake insertion and removal of venous cannula.

Undertake female catheterisation and removal of female catheters.

Undertake an associate link/link nurse role where appropriate.

Recording actions accurately and contemporaneously in relevant IT systems

Cleaning

Maintain tidiness and cleanliness of areas and equipment as instructed.

Clerical duties

Undertake a range of clerical duties service, this may involve:

Reception/telephone duties

Basic computer skills

Filing

Education

To engage in and complete relevant short courses to support patient care and clinical duties. This should include the completion the National Care Certificate and any other internal development opportunities.

To support other health care assistants and junior staff through mentorship and local induction.