Healthcare Support Worker- Community Mental Health Team

Job summary

We are looking for a motivated, compassionate and innovative Healthcare Support Worker to join our Community Mental Health Team (CMHT).

Winchester CMHT is a friendly, dynamic, and supportive team where collaboration, professional development, and staff wellbeing are at the heart of what we do. We offer excellent peer support, regular supervision, and opportunities to develop your skills and experience within a positive and encouraging environment.

This is a rewarding opportunity to make a real difference in people's lives. As part of our team, you will help deliver high-quality, recovery-focused care, working closely with patients, carers, and families to support recovery, promote independence, and achieve positive outcomes within the community.

Please note you must have a full UK driving licence and access to a vehicle for work purposes

Main duties of the job

Work under the direction and supervision of qualified staff.

To be able to undertake specific therapeutic roles with service users that may include but is not limited to Anxiety Management Graded exposure Behavioural activation and client centred recovery focussed care

To provide care for service users as directed by the CCO

To give and receive clear messages by telephone and or personal contact

To identify and provide the necessary physical care to service users to help them complete daily living activities ie personal hygiene diet and fluid intake clothing and laundry maintain personal environment maintaining rest sleep and activity physical observations

To act in a manner to respect customs individuality values sexuality and spiritual beliefs actively supporting the individual to fulfil these

To identify and provide social activities, emotional support and stability to service users to ensure effective engagement whilst maintaining professional boundaries

To contribute and be actively involved in the assessment planning implementation and evaluating of care

To provide escort duties to the service user under the direction of a qualified team member

To create and maintain professional supportive relationships with all members of staff with other professionals and agencies to enhance recovery

To carry out observations as per individual care plans and service user needs in line with Trust policy

To participate and where required facilitate therapeutic and social engagement group work

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Details

• Date posted: 20 July 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 348-MNH-10529
• Job locations: Cromwell House, 15 Andover Road, Winchester, Hampshire, SO23 7BT, United Kingdom

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.