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Job overview
An exciting opportunity has arisen in our Single Point of Referral Team for an enthusiastic team player to join our call handler and administrative team to support the clinical services in Shropshire Community Health NHS Trust. Single Point of Referral supports the delivery of care to people in their own homes who need urgent and planned community services.
The successful candidate will take calls from professionals and will be instrumental in capturing the required information to inform our clinical teams. You will need a friendly manner, have excellent IT skills and a positive attitude. The hub is open 7 days a week 08:00-18:00 and a variety of shifts can be offered to suit candidates and provide flexible working.
Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
Main duties of the job
- To be the first point of contact for all services within locality area.
- Answer and deal with all telephone enquiries from Health Care Professionals, Service Users and Carers in a courteous, professional and confident manner sign posting as appropriate and necessary.
- Maintain appropriate records both manually and computerised for all referrals for all services.
- Deal direct with the patients and carers working within the relevant service guidelines.
Detailed job description and main responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Applying for this NHS job
This advert is for Healthcare Administrator with Shropshire Community Health NHS Trust in Shrewsbury, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pro rata / per annum. The contract type is Permanent. The application deadline is 09 Jun 2026.
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