Health Records Clerk - TLC

Job overview

We are looking for a hard working, organised individual with excellent customer service skills. This role is based across 4 reception desks at The Thomas Linacre Centre. Main duties include checking patient demographics, attending patients in, letting the nursing staff know and booking patients appointments.

Main duties of the job

To provide a responsive, efficient, and adaptable administrative service to support the delivery of an effective Outpatient department. To ensure the patient’s needs are central to the delivery of the service and compliance with all appropriate policies and procedures.

Detailed job description and main responsibilities

• To ensure that all patients’ case-notes are prepared and available in advance of the clinic in accordance with procedure.
• To receive patients at reception and ensure that all patient demographic details are update both on PAS and in the case-notes.
• To book all patient follow-up appointments in accordance with clinic rules and deal with enquiries from the general public and other disciplines of staff regarding clinic bookings.
• To be responsible for the recording of all clinic outcomes and other information within agreed deadlines.
• To ensure case-notes are transported between areas in a secure and confidential manner in line with Caldicott guidance.
• To assist members of the medical and nursing staff with any queries during the course of the clinic.
• Deal with walk-in patients to clinic, ensuring that the patients’ case-notes are obtained and transported as quickly as possible.
• Provide outpatient clinic lists and booking summaries for consultants and nursing staff and produce patient labels as required.
• Action departmental post in a timely manner and ensure that all consultant correspondence is taken into clinic and returned to the appropriate person following clinic.
• Liaise with the Transport Department to ensure the deadlines for receipt and dispatch of case-notes is strictly adhered to.
• To provide cover when necessary.
• To provide any other duties that may be required relevant to this grade.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.