Health Care Support Worker - Medical B2

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

An exciting opportunity has arisen for a Healthcare Support Worker to join our team within ward 24 of Glasgow Royal Infirmary.

The post holder will be expected to ensure safe and effective care that enhances the patient experience. You should have at least 1 year experience at Band 2 level in an acute hospital setting. Candidates should have experience of recording Patient Observations (NEWS) Venepuncture and Cannulation, ECG recording - or a willingness to learn these skills. You will be able to demonstrate high professional standards of care and the ability to work effectively within a multidisciplinary team setting. You will utilise a broad range of knowledge and skills in the assessment, planning and implementation of care for our patients.

We are passionate about supporting the well-being and development of our team and you will be supported through mentorship and education from our Clinical Nurse Educator.

Duration, Location, and Working Pattern:

• Glasgow Royal Infirmary
• Permanent Contract
• Full-time Position (36 hours per week)
• The shift pattern for this post is rotational, days, nights and weekends.

Key responsibilities:

• Demonstrates care and compassion to patients, carers and relatives to help ensure high quality person centred patient care is delivered at all times.
• Assist patients with activities of daily living. This will typically include all basic care including the feeding, bathing and repositioning of the patient under the supervision of a trained nurse.
• Provide support to the registered nurse and, where appropriate, other members of the Clinical Team as required.
• To co-operate with and maintain good relationships with team colleagues and staff in other disciplines that are attending and treating clients to maximise patient care.
• Maintain good relationships and an empathic approach to the patient’s’ family, relatives and carers and refer them to a trained nurse for any questions they may have on the client’s condition or for any suggestions or complaints that they wish to raise.
• Report observed changes in the patient’s physical and psychological needs.
• To participate in maintaining accurate and up-to-date records, e.g. fluid intake charts to ensure effective communication.
• To follow NHSGGC policies and procedures to ensure maintenance of safe working practices for patients and colleagues.
• Please refer to the job description and person specification for further details.

Knowledge, training, qualifications and/or experience required to do the job:

Training is provided to enable the HCSW to comply with the Mandatory Induction Standards for Healthcare Support Workers in Scotland 2009; and with the Code of Conduct for Healthcare Support Workers, both as amended from time to time.

Qualifications and experience:

• SVQ II qualification or equivalent in a relevant area gained through experience, on the job training and short courses. Compliance with Mandatory updates annually (or as required) on an ongoing basis

Knowledge required

• Ability to carry out assigned tasks effectively in a busy environment.
• Understands and complies with HCSW mandatory induction standards and code of conduct.
• Completion and maintenance of statutory & mandatory learning activities.
• Awareness, understanding and compliance of policies and practices e.g. Escort Policy, Prevention and control of infection and Health and Safety. This post holder is therefore able to work within the scope of their practice under direct and indirect supervision by a registered nurse (training will be provided)
• Can demonstrate knowledge of equipment used within the department to support the registered nurse and ensure that they are compatible and in good working order. Will escalate any concerns to registered nurse.

Training and personal development

• Completion of in house training programme as required.
• Continues to develop knowledge and practice through a combination of instruction, on the job learning, attending teaching sessions and study days, where appropriate.

Skills required

• Can demonstrate a range of core skills to competently undertake personal care for patients and related tasks and activities.
• Effective written and verbal communication skills/literacy/ numeracy skills
• Good observation skills and recognition of the importance of reporting.

Personal qualities and behaviour

• Ability to work with people and as part of a multidisciplinary team.
• Caring disposition, preferably with experience working in a caring environment/role.

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Terri Spratt, Senior Charge Nurse, On 0141 201 3091 or email terri.spratt@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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