Job overview
We are recruiting for a full time Healthcare Support Worker to work as part of the team in providing compassionate care to patients, service users, carers and families.
This is a pivotal role that is essential in providing care and support to patients and service users through direct and indirect care, working within clearly defined limits and attainment of agreed competence.
Be able to work without constant direct supervision using initiative within the level of competence for the post.
Act as a role model at all times, reflecting the trust values and behaviours and delivering high standards of care.
Be self-aware and open to receive and learn from feedback.
Act as an advocate on behalf of patients and service users, recognising, respecting and responding to the diverse needs of our population.
Main duties of the job
At all times treat patients, service users, families, visitors and colleagues with dignity and respect to deliver compassionate care, exercising discretion and behaving in a manner consistent with Airedale NHS Foundation Trust Right Care Values.
To maintain confidentiality in all aspects of work and work within the Healthcare Support Worker Code of Conduct.
Work in a collaborative and co-operative manner with other members of the care team to meet the holistic needs of patients and carers.
To establish and maintain effective communication and relationships with the multi-disciplinary team, respecting the equality and diversity of each and every person he/she/they comes into contact within the course of his/her/their business.
Uphold the privacy and dignity of patients at all times.
Work in line with Trust policies and procedures and within scope of competence, undertaking mandatory training and essential skills training as identified for the role.
Contribute to the development of the clinical area, through contribution of new ideas to improve patient care/experience and by escalating concerns appropriately.
Detailed job description and main responsibilities
For further information and full details of the job role please see the attached job description and person specification.
Person specification
Knowledge
Essential
- Understanding of what ‘confidentiality’ is and how you put into practice
- Good listening, written and verbal communication skills
- Be well organised happy to work in a team but also able to use own initiative
- Able to follow direct instructions
- Understanding of equality and diversity and how you put it into practice
Desirable
- Demonstrate literacy in IT
Experience
Desirable
- Experience of working in a formal care setting or as an informal carer
- Previous experience of dealing with the public
Qualifications
Essential
- Possess or be willing to work towards the care certificate
- Be able to demonstrate basic literacy and numeracy skills required for the post
Desirable
- Level 2 diploma in Health and Social Care
- Functional skills level 1 numeracy
- Functional skills level 1 literacy
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Applying for this NHS job
This advert is for Health Care Support Worker - Critical Care (Band 2) with Airedale NHS Foundation Trust in Keighley, North East and Yorkshire, England. It is listed as a Band 2 Healthcare support worker role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 31 Jul 2026.
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