Health & Wellbeing Coach

Job summary

An exciting opportunity has arisen for a Health & Wellbeing Coach to join our integrated personalised care team. You will join our growing PCN multi-disciplinary workforce which includes Social Prescribing Link Woker's, Clinical Pharmacists, Pharmacy Technicians, First Contact Physiotherapists and Mental Health Nurses.

Main duties of the job

The Health & Wellbeing Coach will be responsible for delivering group and one to one sessions on all aspects of health and wellbeing. The coach will play a critical role in engaging patients and use health coaching techniques to support them to take an active role in their health.

You will work in a variety of venues in general practice and the community. You will work collaboratively as part of our friendly personalised care team and also with our individual practices and with professional links. Teamwork, flexibility, enthusiasm, and the ability to prioritise tasks effectively are essential skills.

We are committed to the ongoing development of our team, which includes mandatory and developmental training for all our staff. Team members are encouraged to highlight any training they feel would benefit them in the achievement of their role

About us

Durham Coast Primary Care Network is an innovative, dynamic PCN combining 4 local GP Practices based in the Easington area, with a population of over 33,000 patients. We are continually seeking new ways to support and improve local healthcare services to our patient population.

Details

• Date posted: 27 August 2026
• Pay scheme: Other
• Salary: Depending on experience From band 4 - Depending on Experience
• Contract: Permanent
• Working pattern: Full-time
• Reference number: B0611-26-0019
• Job locations: The Surgery, Ashmore Terrace, Wheatley Hill, County Durham, DH6 3NP, United Kingdom, Southdene Medical Centre, Front Street, Shotton Colliery, Durham, DH6 2LT, United Kingdom, The Surgery, Bevan Grove, Shotton Colliery, Durham, DH6 2LQ, United Kingdom, The Medical Centre, Front Street West, Wingate, County Durham, TS28 5PZ, United Kingdom

Job responsibilities

We are looking for an individual who will play a role in engaging patients and use health coaching techniques to support them to take an active role in their health and wellbeing. The Health and Wellbeing Coach is responsible for delivering group and one to one sessions to improve patient health outcomes.

The coach will play a critical role in engaging patients and encouraging them on the benefits of making changes. This is a new role in our PCN and as such the coach will be able to help shape and develop the role based on their particular passion such as, healthy eating, physical activity, improving mental health etc, using health coaching techniques.

The health and wellbeing coach will work closely with those of low to medium complexity who will usually have 1 or more long term conditions.

The post holder will have a key role in helping to raise the local populations awareness of the support groups and opportunities available to assist them in achieving their health and wellbeing goals.

As a whole, your role and skills will support and encourage the prevention of developing further illness, or the deterioration of existing long-term conditions.

KEY RESPONSIBILITIES

Identification of people with long term conditions and low knowledge skills and confidence to manage their health and wellbeing

Providing support (clinical or non-clinical) to a cohort of patients who will benefit from proactive health management and care including being the single point of contact for the person or carer to simplify access and coordination of services

Playing a health and wellbeing coaching role; teaching and supporting patients/carers to understand and manage their own conditions and maintain an independent lifestyle through health coaching techniques to encourage patient activation

Supporting the development of personalised patient care plans, liaising with the practice team, patient/carer and the complex care team as appropriate.

Proactively supporting practice targets for number of patients who have seen a health coach

Proactively outreaching to patients on a regular and agreed basis

Where appropriate take and record patient observations such as BP/weight/BMI and when trained carry out phlebotomy to assist.

Playing an active role in MDT meetings if required (regular practice meetings to discuss high risk and / or complex patients) by gathering information and being prepared to update the team on patient progress towards goals etc. (as per their care plan)

Coordinating patient visits to primary care amongst the primary care team, ensuring efficient and effective visits for the patient cohort

Map and connect community activities/ resources at a locality level including supporting the development of a network of community health champions.

Support the delivery of community based public health initiatives such as physical activity, healthy eating and social connectedness.

Build and maintain strong links with the voluntary sector, supporting the voluntary and statutory sector to network and improve partnership working

Contribute to keeping the community directory up to date for their allocated area

Support delivery of systematic self-care support plans for those with Obesity, COPD, Diabetes, Pre-Diabetes, CVD and multiple long-term conditions.

Managing the effective use of available resources and services to provide constant standards of care in terms of both quality and quantity

Adopting a multi-disciplinary and multi-agency approach to care, ensuring that all aspects of the patients needs are met

Understand when it is appropriate or necessary to refer people to other health professionals/agencies

Ensure the patient record is accurately updated and maintained

Manage waiting lists if appropriate

Understand the barriers for individuals/groups in accessing support in the community, and use this insight in developing community-based support, working as part of the wider social prescribing model

Promote the service within the Primary Care Network, both for users and clinicians, building positive working relationships

Contribute to and work with others to organise awareness raising events for services that help support people to improve their health and wellbeing

Communicate effectively with colleagues, patients and carers so that information is shared to meet patients needs

The post holder will have a key role in helping to raise the local populations awareness of the support, groups and opportunities available to assist them in achieving their health and wellbeing goals.

The post holder will comply with the organisations policies and procedures:

FURTHER AREAS OF RESPONSIBILITY

Health and Safety/Risk Management

The post-holder must comply at all times with the Network Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

Information Governance

As an employee you will have access to information that is sensitive to either an individual or to the organisation and you are reminded that in accordance with the requirements of Information Governance, NHS Code of Confidentiality, Data Protection Act 1998 and also the terms and conditions in your contract of employment, you have a duty to process this information judiciously and lawfully; failure to do so may result in disciplinary action.

Performance Appraisal and Personal Development Planning

The network is committed to providing a high quality service through the effective management and development of its employees. Each employee receives an Annual Performance Appraisal and a Personal Development Plan.

Statutory and Mandatory Training

All required Statutory and Mandatory training must be completed within the induction period and refresher training must also be undertaken on a regular basis and in accordance with agreed policy.

Safeguarding Children and Vulnerable Adults

The network is committed to safeguarding children, young people and vulnerable adults within its care. As an employee you are accountable to ensure that you know how to respond when you are concerned for the safety of a child, young person or vulnerable adult.

Infection Prevention and Control

All employees are expected to follow consistently high standards in the prevention and control of infection, especially with reference to hand hygiene, adherence to dress/uniform code and for clinical staff and all procedures involving aseptic technique.

Special Working Conditions

The post-holder is required to travel independently between practice sites and to attend meetings at other locations as required.

Job Description Agreement

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the network. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the network.