Job summary
Health and Wellbeing Coaches support patients to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support patients to develop their knowledge, skills, and confidence in managing their health and care, to improve their health outcomes and quality of life, and support them in making changes to their health-related behaviours. Health and Wellbeing Coaches do this by coaching and motivating patients through multiple sessions to identify their needs and to set goals for themselves, and through providing access to interventions such as self-management education and peer support.
Health and Wellbeing Coaches manage and prioritise a caseload, according to the needs, priorities and support required by patients in the caseload. They identify when a patient's needs are beyond the scope of the Health and Wellbeing Coach role and refer them back to other health professionals or organisations as appropriate. Health and Wellbeing Coaches may work with patients by phone, by video conference, or face-to-face.
The successful candidate will be based at Castle Health Centre as part of the SCORE Primary Care Network (PCN). They will be caring, dedicated, reliable and patient-focussed and enjoy working with a wide range of people.
Main duties of the job
Clinical Practice
To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.
To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth.
To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process.
Acts in a way that acknowledge patients rights to make their own decision and recognise their responsibilities.
Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.
To support others in the development and application of knowledge and skills in practice.
Identify resource issues which affect learning, development and performance, and alert the appropriate managers.
Communication
Delivering a quality service
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
About us
IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.
We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.
We operate NHS services across the North East, North West and Yorkshire.
Details
- Date posted: 14 July 2026
- Pay scheme: Other
- Salary: Depending on experience
- Contract: Permanent
- Working pattern: Part-time, Flexible working
- Reference number: U0025-26-0131
- Job locations: Castle Health Centre, York Place, Scarborough, North Yorkshire, YO11 2NP, United Kingdom
Job responsibilities
Overview
Health and Wellbeing Coaches work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed. This is achieved by bringing together all the information about a patient's identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the patient
Health and Wellbeing Coaches review patients' needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to other professionals where appropriate
Health and Wellbeing Coaches provide personalised, holistic support to patients within primary care, explore ways of improving mental health and wellbeing
Health and Wellbeing Coaches support patients to utilise self-help and facilitated tools to aid individual goal planning and measurement of progression
Health and Wellbeing Coaches support patients to make informed choices about their own health and wellbeing, which includes (but is not limited to) improving the levels of physical activity, promoting a healthier diet, and accessing self-help tools
Health and Wellbeing Coaches effectively signpost and encourage participation to appropriate local services
Health and Wellbeing Coaches share good practice within the surgery and the wider PCN, promoting innovative approaches with a view to improving health outcomes
Technical Competencies
Competent at Word, Excel etc.
Attention to accuracy
Management Competencies
1. Teamwork
2. Flexibility
3. Achievement Motivation
4. Risk Awareness
5. Health & Safety Awareness
Personal/professional Development
Participate in training programmes as part of your personal and professional development
Take responsibility for own development, learning and performance, demonstrating skills and activities to others undertaking similar work.
Managing Tasks / Projects
Ensuring tasks and duties are performed within clearly defined time quality standards
Managing Information / Data
Compiling and processing, supplying information and data to both internal and external contacts whilst ensuring confidentiality is maintained where appropriate.
Communications
High level of verbal and written communication skills
Information sharing with other professionals
Confidentiality and data protection
Attention is drawn to the confidential nature of information collected within the immunisation service and the storing of personal information for data protection.
Health and Safety
The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to.
Person specification
Experience
Essential
- Experience of working in Primary Care with direct contact with patients, families, and/or carers
- Proficient in the use of IT systems (Microsoft Word and Excel) to a level to enable the production of high standard of work
- Awareness of health inequalities and experience of working with diverse and underserved populations
- Proficiency with handling patient data and using digital systems and technology
Desirable
- Experience working on clinical computer systems - SystmOne
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
- Understanding behaviour change theories such as Motivational Interviewing or CBT-based approaches
- Experience of supporting patients with lifestyle modification e.g., weight loss management, physical activity, smoking cessation
- Understanding of Type 2 diabetes, hypertension, anxiety & depression, COPD, and SUD (substance use disorder)
Qualifications
Essential
- Good level of general education or experience
Attitudes/Skills/Qualities
Essential
- Capacity to work calmly under pressure and to deadlines
- Have inclusive values
- Flexible and initiative-taking attitude
- Enthusiasm for the role
- Flexible approach to work, in line with the needs of the service, such as evening or weekend working as necessary
- Able to work as part of a team
- Effective communication and active listening skills
- Demonstrable team working skills
- Excellent people skills
- Strong organisational and written skills, including planning, prioritising, time management and record keeping
- Ability to maintain accurate, confidential clinical notes to a professional standard
Desirable
- Confidence in facilitating groups or educational sessions
- Respecting diversity and empowering patients
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
- The ability to liaise appropriately at all levels
- The ability to build trusting, non-judgmental relationships with patients, families and/or carers
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Applying for this NHS job
This advert is for Health and Wellbeing Coach - Castle Health Centre with Intrahealth Ltd in Scarborough, North East and Yorkshire, England. It is listed as a Mental health professionals role. The advertised salary is Depends on experience. The contract type is Permanent. The application deadline is 28 Jul 2026.
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