Head of Pay & Employment Services Hub

Job overview

Are you ready to lead the transformation of employment services in one of the UK’s largest NHS Trusts? We are seeking an experienced and visionary leader to head our integrated Employment Services Hub, driving innovation and excellence in pay, pensions, and benefits for our diverse workforce.

We are looking for someone who:

• Holds an IPPM Diploma or equivalent postgraduate qualification, with advanced theoretical knowledge of payroll.
• Has extensive, up-to-date knowledge of employment legislation, HR best practice, and proven experience managing payroll services.
• Demonstrates excellent communication, leadership, and change management skills.
• Is adept at contract management, analysis of complex data, and problem-solving.
• Shows commitment to equality, diversity, and inclusion, treating all individuals with dignity and respect.
• Is robust, adaptable, and able to manage a demanding workload with competing priorities.

Main duties of the job

As the Head of Pay & Employment Services Hub, you will:

• Lead the transition to a modern, technology-driven Employment Services Hub, ensuring efficient, customer-focused service delivery.
• Provide strategic direction and leadership to Operational People Services and Pay Services, maximizing efficiency and performance.
• Manage a significant budget and oversee multiple contracts, including external payroll, expenses, and benefits providers.
• Develop and implement policies, service improvements, and business cases for future investment.
• Ensure compliance with statutory requirements, NHS policies, and audit standards.
• Act as the Trust’s expert on pay, pensions, and benefits, providing guidance and assurance on best practices and regulations.
• Foster a team-based culture focused on professionalism, continuous improvement, and customer satisfaction.

Detailed job description and main responsibilities

Please see attached job description and person specification for full details and for more information please contact Charlotte Whyman.