Head of Operations

Job overview

This is an exciting opportunity for an accomplished operational leader to play a pivotal role in shaping the future of healthcare delivery across Humber Health Partnership (HHP). As Head of Operations, you will provide strategic and operational leadership for a portfolio of complex improvement, transformation, and service redesign programmes that support the delivery of high-quality, efficient, and sustainable services.

Working closely with the Chief Delivery Officer, Executive colleagues, clinical leaders, and system partners, you will drive organisational priorities relating to operational performance, productivity, patient flow, elective recovery, clinical support services, and financial sustainability. You will lead large-scale change programmes across organisational boundaries, translating strategic objectives into measurable improvements for patients, staff, and services.

The role requires a dynamic and influential leader with the ability to build strong relationships, inspire teams, and deliver results in a complex and evolving healthcare environment. With responsibility for governance, programme delivery, performance management, and benefits realisation, you will play a key role in ensuring HHP continues to deliver operational excellence while driving innovation and transformation across the partnership.

Interviews are due to be held w/c 14th September 2026.

Main duties of the job

• Lead major operational improvement and transformation programmes delivering measurable improvements in performance, quality, productivity, and patient experience.
• Support the Chief Delivery Officer in delivering organisational objectives, ensuring operational priorities and performance standards are achieved.
• Drive performance improvement initiatives across clinical and corporate services, monitoring delivery against key performance indicators and milestones.
• Provide assurance on programme delivery and benefits realisation, identifying risks and implementing mitigating actions.
• Lead complex service redesign programmes and support the development of future operating models and innovative models of care.
• Establish and maintain governance and risk management arrangements, ensuring compliance with NHS regulatory and organisational requirements.
• Develop Board and Executive-level reports and assurance documentation, providing insight into programme performance, risks, and opportunities.
• Lead financially sustainable improvement initiatives, supporting productivity, efficiency, Cost Improvement Programmes, and business cases.
• Build strong partnerships with clinical, operational, corporate, and external stakeholders, promoting collaborative working across organisational and system boundaries.
• Provide visible and inspirational leadership, leading multidisciplinary teams and fostering operational excellence, accountability, and continuous improvement.

Detailed job description and main responsibilities

This role requires an inspirational and visible leader who can create engagement, build trust and deliver results.

You will:

• Demonstrate values-based leadership.
• Foster a culture of accountability and continuous improvement.
• Coach and develop senior operational leaders.
• Inspire teams through periods of change.
• Lead complex negotiations with confidence and credibility.
• Support organisational learning and innovation.
• Champion equality, diversity and inclusion.

You will have the resilience, adaptability and professional judgement required to manage competing priorities whilst maintaining focus on organisational objectives.