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Job requirements
Essential
20 listedRequirements the employer expects applicants to meet.
- Qualifications
Experience leading administrative operations and teams, ideally within healthcare, the NHS, mental health or another high-volume service.
- Qualifications
A strong practical understanding of workflow management, service delivery, rota planning and capacity management.
- Qualifications
Strong analytical skills, with the ability to interpret operational data, identify trends and translate findings into action.
- Qualifications
Excellent administrative, organisational and problem-solving skills, with exceptional attention to detail.
- Qualifications
Proven experience in workload allocation, performance management and process improvement.
- Qualifications
Ability to manage multiple service pathways, competing priorities, backlogs and demanding deadlines.
- Qualifications
Experience setting clear performance expectations and addressing underperformance.
- Qualifications
Confidence using data, spreadsheets, KPIs and operational trackers to monitor performance and capacity.
- Qualifications
Ability to work effectively under sustained pressure without losing control of priorities, detail or communication.
- Qualifications
A clear, professional and compassionate communication style, including when handling sensitive or challenging situations.
- Qualifications
Confidence using Microsoft 365, Outlook, Teams, SharePoint and administrative or booking systems.
- Qualifications
A good understanding of confidentiality, information governance, safeguarding escalation and accurate record-keeping.
- Leadership approach
Lead with a firm, fair and consistent approach.
- Leadership approach
Set clear priorities, deadlines and performance expectations.
- Leadership approach
Hold colleagues accountable for agreed actions and standards.
- Leadership approach
Address underperformance or inconsistent working practices constructively and promptly.
- Leadership approach
Remain calm, organised and decisive under pressure.
- Leadership approach
Take ownership of operational problems and drive them through to resolution.
- Leadership approach
Use data and operational insight to identify bottlenecks, risks and capacity requirements.
- Leadership approach
Balance supporting and developing colleagues with maintaining high standards
Desirable
7 listedAdditional qualities the employer would prefer.
- Qualifications
Experience supporting both NHS and privately funded healthcare services.
- Qualifications
Experience working with NHS Right to Choose, ADHD or autism pathways.
- Qualifications
Experience within a CQC-regulated healthcare service.
- Qualifications
Knowledge of e-RS, EPS, Cliniko or similar clinical and booking systems.
- Qualifications
Experience overseeing private patient enquiries, bookings and payment administration.
- Qualifications
Experience producing operational reports, KPIs and capacity-planning summaries.
- Qualifications
Experience leading audits, staff training or operational improvement projects.
Job summary
About the role
Atrom Mindcare is seeking an experienced, resilient and highly delivery-focused Head of Admin and Operations to lead the administrative delivery of our NHS Right to Choose and privately funded patient services.
This is a senior, hands-on operational role for someone who understands how busy administrative services work in practice. You will lead the teams supporting NHS and private patients, maintain control of competing priorities, identify problems quickly and ensure actions are followed through to completion.
The role requires strong analytical and administrative capability, sound judgement and the ability to remain calm and decisive under pressure. You will set clear expectations, hold teams accountable and intervene directly when standards, deadlines or patient service are at risk.
Main duties of the job
Key responsibilities
- Lead, support and coordinate administrative, referral, pathway coordination and patient liaison teams across NHS and private services.
- Oversee daily workflows, rotas, workload allocation, backlogs, capacity and operational priorities.
- Ensure appropriate cover across referrals, private enquiries, appointment booking, patient communications, documentation and report workflows.
- Oversee the end-to-end administration of NHS Right to Choose and privately funded patient pathways.
- Ensure referrals and private enquiries are recorded, checked and progressed accurately and promptly.
- Coordinate appointments against clinician availability, pathway requirements and service priorities.
- Ensure private patients receive clear information about services, fees, appointments, payments and next steps.
- Run regular team meetings and conduct one-to-ones, supervision and performance reviews.
- Set clear standards, address performance issues and provide coaching, feedback and development support.
- Act as the main point of escalation for administrative queries, complex patient issues and capacity concerns.
- Ensure administrative activity complies with SOPs, NHS contract requirements, CQC expectations, data protection and information governance standards.
About us
Atrom Mindcare is a specialist mental healthcare provider committed to making high-quality care more accessible, responsive and patient-centred. We provide assessment, diagnosis and treatment for a range of mental health and neurodevelopmental conditions, with particular expertise in ADHD and autism services for adults, children and young people.
Our multidisciplinary team includes consultant psychiatrists, psychologists, specialist nurses, pharmacists and experienced clinical professionals. Together, they deliver evidence-based care in line with NICE guidance and recognised clinical standards.
As an NHS Right to Choose provider, we support patients referred by GPs across England, alongside private patients seeking timely access to specialist care. Our services include ADHD and autism assessments, medication titration and monitoring, general psychiatry, psychology and ongoing treatment support.
Operating from clinics in Epping and Leamington Spa, Atrom Mindcare combines strong clinical governance with efficient digital pathways. Our ambition is to build an integrated mental healthcare organisation that delivers excellent outcomes, reduces waiting times and supports every patient with compassion, dignity and respect.
Details
- Date posted: 13 September 2026
- Pay scheme: Other
- Salary: £45,000 to £50,000 a year
- Contract: Permanent
- Working pattern: Full-time, Flexible working, Home or remote working
- Reference number: E0483-26-0008
- Job locations: Atrom Mindcare, 323 Epping High Street, Epping, London, CM16 4BZ, United Kingdom
Job responsibilities
We are looking for a resilient, highly organised and delivery-focused operational leader who combines strong analytical and administrative skills with the confidence to set high standards, manage competing priorities and maintain control during periods of pressure.
You will be comfortable moving between operational oversight and hands-on problem-solving, using data to identify issues, making clear decisions and ensuring actions are followed through to completion.
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Applying for this NHS job
This advert is for Head of Admin and Operations with Atrom Mindcare Limited in London, England. It is listed as a Operations manager role. The advertised salary is £45,000 to £50,000 a year. The contract type is Permanent. The application deadline is 01 Nov 2026.
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