HCA/Phlebotomist

Job summary

An exciting opportunity has arisen at our established and busy practice for an experiencedHealth Care Assistant to join our team at the Phoenix Health Group. Innovative and progressive with surgeries across Cirencester and Tetbury, we focus on providing excellent personal care and a holistic approach to medical practice.

The role will provide and maintain a high standard of nursing care for patients as well as provide nursing assistance to the doctors and other members of the primary healthcare team

Main duties of the job

• Relevant experience
• Take a holistic approach to lifestyle advice on diet, smoking, alcohol intake and exercise.
• Undertaking long-term condition health checks and liaising with the relevant nurses.
• Good standard of education including qualification in English and Maths (GCSE grade A-C, or equivalent)
• Use of clinical IT systems
• Knowledge of Information Governance and Caldicott Principles
• Understanding of Clinical Governance
• Ability to handle sensitive and confidential information
• Excellent interpersonal skills and time management
• Experience in Phlebotomy is desirable but not essential, for the right candidate, training will be provided.
• Flexible to meet the demands of the post and the ability to adapt to a changing environment.

About us

We are a highly regarded Practice with excellent patient feedback. Our Friends and Family Surveys reports patients scoring >95% extremely likely or likely to recommend the Practice.

Benefits include NHS Pension Scheme, Cycle to Work scheme, regular team meetings and biannual team morale building days and other social events.

Details

• Date posted: 26 August 2026
• Pay scheme: Other
• Salary: £13.50 to £14.50 an hour Depending on Experience
• Contract: Permanent
• Working pattern: Full-time, Part-time
• Reference number: A0270-26-0004
• Job locations: 9 Chesterton Lane, Cirencester, Gloucestershire, GL7 1XG, United Kingdom, Phoenix Health Group, Clarks Hay, South Cerney, CIRENCESTER, Gloucestershire, GL7 5UA, United Kingdom, Phoenix Health Group, 41-43 Long Street, TETBURY, Gloucestershire, GL8 8AA, United Kingdom

Job responsibilities

Health Care AssistantSummary

To provide and maintain a high standard of nursing care for patients as well as providing nursing assistance to the doctors and other members of the primary healthcare team. The duties will include a variety of tasks, and any roles agreed between the nurse and doctors as appropriate, having regard to current training. The post-holder will contribute to the effectiveness of the team. Take a holistic approach to lifestyle advice on diet, smoking, alcohol intake and exercise. Undertaking long-term condition health checks and liaising with the relevant nurses. Ensures awareness of statutory and local clinical protection procedures, including systems of referral. Ability to recognise signs and symptoms of child abuse. Able to perform Cardio-pulmonary resuscitation according to current UK guidelines. Ability to obtain and document informed consent (either verbal or written). Ensure infection control guidelines are maintained. Confidentially of information gained at work must be always preserved. Carry out other duties as required which are commensurate with the skills and knowledge required by the post, and for which training has been provided. Phlebotomy: Summary - Working strictly in accordance with specific practice guidelines and protocols, the post-holder will be responsible for performing venepuncture to obtain blood samples from patients only who have a request form. Obtaining consent from the Patient to collect blood sample. Confirmation of the Patients identity by obtaining their full name, date of birth and address. Ensuring the patient is as comfortable and relaxed as possible. Collection of samples(s) of blood in accordance with training and procedures.

Ensuring samples are stored appropriately. Accurate, legible labelling of all samples to confirm patient identity. Checking patient identification against GP/nurse request and confirming with patient whenever possible. Recording collection of blood sample in Patients electronic record in accordance with practice procedure. Communicate effectively with patients, recognise peoples needs for alternative methods of communication and respond accordingly. Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion. Understand and adhere to infection control guidelines. Ensuring that anomalies are reported to a senior member of staff. Notify GP/nurse of any significant patient issues. Liaising effectively with the wider team. Report any clinical or environmental concerns where appropriate. Check restocks and rotate stock. Ensure knowledge and compliance of practice policies and procedures. Input of all patient contact using the clinical system after training. Demonstrate a working knowledge of practice policy on information governance. Developmental: Contribute to the assessment of service needs. Assist patients to identify their health needs. Contribute a HCA perspective to the practice development plan. Manage and organise individual patient consultations. Aware of identification and reporting procedures related to professional standards. To attend staff meetings and Protected Learning Time events. Ensure effective relationships and communications with the PHCT and other agencies. Support the practice clinical governance agenda. Identify changes to clinical practice that are required to implement evidence-based guidelines. Educational: Identify personal development and training needs in conjunction with the manager. Participate in clinical supervision. Support others with their training and development needs.

To participate in continuing education and maintain a contemporary level of professional knowledge and skills. Undertake mandatory and other suggested training. Personal: Maintain good working relationships. Take reasonable care of his/her own safety and that of other persons who may be affected by his/her act or omission. Co-operate with the practice team members to adhere to statutory regulations/policies, codes of practice and safety rules.