HCA Peanut Ward

Job overview

We are looking to recruit Paediatric Nursing Assistants to join our busy Paediatric team here at Queen Victoria Hospital to help to provide high -quality compassionate care for children and their families.

If you are enthusiastic and highly motivated and are interested in a rewarding hands on role where you can make a real difference please apply today.

Main duties of the job

As part of our paediatric team you will be involved in the care of children with minor burn injuries and of children admitted for day surgery procedures.

You will meet and welcome our patients, admit patients to the ward, offer comfort and support to our patients and their families. You will accompany children to the theatre for their operations, comforting their parents alongside the child's care.

You will be involved in distraction and play activities.

You will under supervision monitor a patient through their recovery prior to discharge.

You will use technology to admit patients onto our systems and for booking further appointments.

You will be involved in many elements of children's nursing and surgical care.

You will be involved in continuous quality improvement projects

You will be involved in our paediatric out patient clinics, including phlebotomy, pre-assessment, burn and wound care.

Your role will include the many aspects of HCA work including house keeping and ward preparation, notes and documentation, food preparation and team working.

Detailed job description and main responsibilities

JOB DESCRIPTION

Job Title: Clinical Support Worker; Higher Level

Band: 3

Base: Queen Victoria Hospital, East Grinstead

Business Unit / Department: Nursing

Reports to: Deputy Ward Manger/ Senior Staff Nurse

Accountable to: Chief Nursing Officer

1. Job Summary

1.1 The Clinical Support Worker; Higher Level will work as part of the team with minimal supervision of registered practitioners to provide effective and safe patient centred care with the additional responsibility of undertaking a range of delegated clinical care duties, such as basic observations, blood glucose monitoring, phlebotomy.

1.2 Contribute to the development of the care environment with a positive, professional attitude.

1.3 Contribute to the maintenance of daily provision of service and care to meet the individual needs of patients and department.

1.4 To support the smooth running of the department and ensuring that service users are treated in a friendly and efficient manner.

1.5 Opportunities are available to develop your career within health care.

2. Main working relationships

2.1 Internal

• Ward Manager
• Deputy Ward Manager/ Senior Staff Nurses
• Nurses/ Dental Nurses
• Clinical Support Workers
• Ward Clerks
• Domestic and facilities team
• Site Practitioner/Trauma Coordinator
• Members of Multi-Disciplinary Team (MDT)

2.2 External

• Patients and families

3. Financial/ physical resources responsibilities:

Ensure economic and efficient use of resources

Department structure chart

4. Key result areas:

Clinical/ Clinical Governance

4.1 Exchange factual information with patients using verbal and non-verbal communication skills to ensure patient understanding

4.2 Assess patient’s health, safety, wellbeing and comfort while undertaking personal care

4.3 Under direction of a registered practitioner, support a comprehensive level of care, maintaining high standards and provide a safe and effective environment for the continuity of care to patients and their relatives/friends/carers.

4.4 Prioritises and plans own work activities

4.5 Assist in the orientation of patients to the care environment and available facilities

4.6 Undertakes personal care duties, including; bathing, toileting, dressing, assisting with personal appearance, assistance with meals, emotional and physical support ensuring privacy and dignity are maintained

4.7 Supporting patients to maintain function and normal activities of daily living

4.8 Assist patients to achieve rest and sleep by attending to comfort needs

4.9 Undertakes a range of delegated clinical care duties and observations; blood pressure, pulse, pulse oximetry, neurological assessment, ECG, respirations, urinalysis, blood glucose monitoring, pregnancy and specimen taking and escalate any concerns

4.10 Carry out any other duties relevant to the post within own capability such as venepuncture, cannulation, wound assessments, simple dressings, removal of catheters

4.11 Assists with the admission and discharge of patients such as valuables and property

4.12 Assist with eating and drinking in line with care plan from registered professional and completion of relevant documentation

4.13 Assist in the evaluation of new equipment and resources

4.14 Assist to ensure the department is restocked and have shared responsibility for maintaining the cleaning of clinical areas e.g. making beds, cleaning furniture and equipment, and disposal of general waste

4.15 Assist to ensure the department is restocked and have shared responsibility for maintaining the cleaning of clinical areas

4.16 Assist with the provision of the day to day management of clinical equipment and report any problems to senior colleagues, completing the necessary documentation.

4.17 Ensure a safe environment in the department for patients, staff and visitors and inform the Ward/Department manager or Nurse in Charge of potential hazards. Comply with COSHH regulation and other Health and Safety legislation

4.18 Effective communication with colleagues and other members of the MDT

4.19 To ensure patient documentation is factual, timely and accurate in both written and electronic formats

4.20 Ensure patients, visitors and staff are dealt with sensitively and professionally with due regard to ethnic origin, culture, religion, disability and sexual orientation

4.21 To deal with queries and problems from patients and staff, both on the telephone and personally, in a positive and helpful manner and escalate as appropriate

4.22 Support and overcome barriers to understanding using effective communication for patients with physical or mental impairments

4.23 Escalate any concerns about the patient to the relevant practitioner immediately and report on datix

4.24 Instigates emergency procedures as necessary

4.25 Recognition of deteriorating patient and escalation process

Education and Training

4.26 Contributes opt the learning environment and hold a link role for additional information and learning in the workplace

4.27 Be involved in any aspects of training that need to be cascaded to the whole department and Trust wide, for example, moving and handling, resuscitation, basic life support, fire and safety and infection control

4.28 Attend department meetings

4.29 Be prepared to extend knowledge and skills by rotation through whole department

4.30 Supervises work of students and junior staff

Professional

4.31 Maintain professionalism at all times and respect colleagues, patients and all other service users.

4.32 Acts as a positive role model for peers, supporting other HCSW’s as required

5. Personal and Professional Development

5.1 Participate in the Trust’s annual appraisal system designed to identify objectives and personal development opportunities.

5.2 Participate in the Trust’s annual pay progression review (if applicable).

5.3 Ensure that all mandatory training is up to date

5.4 The post holder will be responsible for continually maintaining their working knowledge of local practices, policies and procedures and highlight ongoing training and development needs to their manager.

General:

To undertake any other reasonable duties, responsibilities or projects as requested commensurate with the postholder’s skills, knowledge and experience.

PERSON SPECIFICATION

Title of post: Band 3 – Clinical Support Worker; Higher Level

Area

Essential Desirable

Qualifications

• Level 3 or Level 3 Diploma (NVQ) in Health care support or able to demonstrate knowledge within this field through significant practical experience
• Care Certificate

GCSE English and Maths grade 4 or functional skills for English and Maths • 5 GCSEs grade 4

• Work in an acute hospital setting

Experience

• Experience of working in health or social care environment
• Experience of team working
• Experience of support learning and development in others
• Experience of caring for and supporting patients
• Experience of supporting and training HCAs and apprentices

Knowledge

• Knowledge of administration of patient care and related policies
• Knowledge of patient flow systems
• Knowledge of patient confidentiality and safeguarding - add
• Basic anatomy and physiology
• Infection control principles and practice
• Experience of medical device

Skills

• Proven organisational and planning skills
• Excellent communication skills both verbal and non-verbal
• Digital skills, use of systems and ability to use physiological recording equipment and record findings
• Attention to detail
• Ability to assist in emergency patient care
• Ability to support nurses with carrying out relevant duties
• Ability to develop skills and knowledge in self and others
• Ability to take routine observations

Attributes

• Ability to work under instruction from a registered professional without direct supervision or support
• Self-motivated and pro-active
• Flexible and adaptable
• Empathetic, Friendly and hard working
• Clear desire to work in a care environment and understanding of role
• Calm under pressure
• Common sense approach to problem solving
• Demonstrates compassion when dealing with patients, families and colleagues •

Additional requirements

• Frequent exposure to direct distressing or emotional circumstances
• Ability to work flexibly to meet the demands of the job role and service often with unpredictability
• Ability to remain calm during emergency situations
• Physically able to carry out role – will involve standing for long periods and moving and handling duties
• Occasional exposure to highly unpleasant working conditions •

Version control (HR use only):

Version number: AfC panel: Clustered: Consistency check:

1 17/05/2024 N/A 29/05/2024

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.