Hard FM Supervisor

Job overview

The postholder will report directly to and support the Trust Hard FM Manager, undertaking the day-to-day monitoring, inspection and assurance of outsourced Hard Facilities Management services across community sites throughout the Trust’s five boroughs, working flexibly across locations according to operational need.

Working within Trust policies, statutory requirements and contractual arrangements, the postholder will provide operational oversight of Hard FM service delivery, monitoring contractor performance, planned and reactive maintenance, statutory compliance and quality standards. The role will undertake site inspections, monitor outstanding works and contractor performance, and act as a key liaison between Trust services and the Hard FM provider to ensure issues are identified, escalated and progressed to satisfactory completion.

The postholder is not responsible for the direct delivery or supervision of maintenance services but will support the Trust Hard FM Manager in ensuring contracted services are delivered safely, effectively and in accordance with contractual requirements.

The postholder will embed the Trust values and The North London Way across all aspects of the function.

Main duties of the job

• Support the Trust Hard FM Manager in monitoring and assuring outsourced Hard FM services across Trust sites.
• Monitor contractor performance against specifications, KPIs, SLAs and contractual requirements.
• Undertake site inspections and quality checks of planned, reactive and remedial maintenance, escalating delays, backlogs and recurring failures.
• Monitor statutory compliance, maintenance records, certification and contractor evidence against relevant legislation, HTMs, HBNs, health and safety and estates standards.
• Monitor contractor attendance, response and completion times using CAFM systems and performance data.
• Inspect completed works and contractor compliance with Trust procedures, permits to work, safe systems of work and site requirements.
• Liaise with clinical and non-clinical services, Estates & Facilities teams and the Hard FM provider to resolve estates issues.
• Identify and escalate operational risks, compliance concerns, service failures and contractor performance issues.
• Support investigations into contractor incidents, complaints and service failures, tracking actions to completion.
• Maintain inspection, audit and performance records and support KPI reporting, dashboards and management information.
• Support financial and commercial contract monitoring as required.
• Promote safety, quality, customer service and continuous improvement, working flexibly across Trust sites to support service continuity and resilience.

Detailed job description and main responsibilities

• Support the Trust Hard FM Manager in monitoring outsourced Hard FM services to ensure delivery against contractual requirements, KPIs, SLAs and service standards.
• Monitor contractor performance, outstanding actions and recurring service failures, escalating concerns where appropriate.
• Undertake site inspections and quality assurance checks of contractor activities and completed works.
• Contract Monitoring and Performance

Technical Compliance

• Support assurance that statutory maintenance, PPM, reactive maintenance and remedial activities are delivered in accordance with relevant requirements.
• Review maintenance records, certification and contractor evidence to support monitoring of statutory compliance.
• Assist in monitoring compliance with relevant legislation, Health Technical Memoranda (HTMs), Health Building Notes (HBNs) and Trust requirements.
• audits and regulatory inspections.

This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.