Job requirements
Essential
21 listedRequirements the employer expects applicants to meet.
- Motivation
Evidence of providing a high level of customer service to users of IT within the NHS
- Motivation
Evidence of willingness to build upon existing applications support skills and experience
- Motivation
Building and maintaining relationship with stake holders
- Communication
Ability to engage and influence colleagues at all levels
- Communication
Able to write and interpret reports and documents
- Communication
Able to demonstrate excellent communication skills including face to face , telephone and e-mail,
- Personal qualities
Self-motivated and capable of demonstrating initiative to solve problems and make decisions
- Personal qualities
Ability to work autonomously or as part of a larger team
- Personal qualities
Supports and motivates others, encouraging them to achieve their goals, in alignment with organisational goals
- Skills and experience
Extensive experience in a senior application management role within a professional IT environment planning, installing, maintaining, and supporting business applications
- Skills and experience
Application incident and problem management skills
- Skills and experience
Excellent systems and business analysis skills
- Skills and experience
Demonstratable experience of business change process analysis and design techniques
- Skills and experience
Demonstratable experience of business process documentation techniques
- Skills and experience
Understanding of Information Governance, Confidentiality and clinical safety aspects of application support
- Skills and experience
Extensive experience of supporting NHS IT applications
- Skills and experience
Demonstratable experience of specific healthcare/clinical related applications such as PAS (Patient Administration System), EPR (Electronic Patient Record), PACS (Picture Archiving and Communications System)
- Skills and experience
Has provided line-management and provide daily operational leadership to the Applications Support team
- Education and qualifications
Degree in IT or business related subject and/or equivalent experience
- Education and qualifications
ITIL Foundation
- Education and qualifications
PRINCE 2 Foundation
Desirable
2 listedAdditional qualities the employer would prefer.
- Education and qualifications
Evidence of working across multiple trusts to extensively support applications
- Education and qualifications
Experience of supporting strategic planning and delivery
Job overview
Healthcare is changing, and digital services are at the heart of that transformation.
We are looking for an outstanding applications leader to join our growing Group Digital function at an exciting time in our journey. Supporting two NHS organisations and serving communities across the Black Country, this role offers the opportunity to shape how technology enables safer, better and more efficient patient care.
This is not a role for someone looking to simply maintain the status quo.
We are seeking an individual who thrives on ownership, leads from the front and can inspire confidence across technical teams, operational services and senior stakeholders. Someone who combines strong technical credibility with exceptional leadership and relationship-building skills.
As our Group Head of Applications Support, you will play a pivotal role in developing a modern, customer-focused applications service, helping us maximise the value of our digital investments while supporting some of the most critical systems used across our organisations.
Previous applicants need not apply.
Main duties of the job
A full list of duties and responsibilities can be found within the job description and Personal specification.
Please note - previous applicants need not apply
Detailed job description and main responsibilities
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Applying for this NHS job
This advert is for Group Head of Application Support with The Dudley Group NHS Foundation Trust in Dudley, England. It is listed as a Band 8 Head of service role. The advertised salary is £57,528 - £64,750 Pro Rata Per Annum. The contract type is Permanent. The application deadline is 04 Nov 2026.
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