Job overview
The IT Department is responsible for delivering Information Technology to the Dudley and Sandwell Group NHS Foundation Trust. In addition, IT is responsible for delivering revenue generating IT services to other NHS organisations and private enterprises involved in the delivery of Healthcare.
The Applications Subject Matter Expert (SME) will be an experienced applications/systems support specialist providing expert advice and solution design skills to users along with the management of the Applications Support Specialists.
The SME will provide project leadership and 2nd Line applications support coordination.
The post holder will be a key member of the IT Systems team who currently provide on-going support with regards to new and existing clinical and non-clinical applications/systems across the Trust.
The IT Systems Team also undertake business analysis, design, development and implementation in regards to various internal development requests and 3rd party vendor solutions.
Main duties of the job
A full list of duties and responsibilities can be found within the job description and Personal specification.
Please note - previous applicants need not apply
Detailed job description and main responsibilities
A full list of duties and responsibilities can be found within the job description and Personal specification.
Please note - previous applicants need not apply
Person specification
Motivation
Essential
- Evidence of providing a high level of customer service to users of IT within the NHS
- Evidence of willingness to build upon existing applications support skills and experience
- Building and maintaining relationship with stake holders
Communication
Essential
- Ability to engage and influence colleagues at all levels
- Able to write and interpret reports and documents
- Able to demonstrate excellent communication skills including face to face , telephone and e-mail,
Personal qualities
Essential
- Self-motivated and capable of demonstrating initiative to solve problems and make decisions
- Ability to work autonomously or as part of a larger team
- Supports and motivates others, encouraging them to achieve their goals, in alignment with organisational goals
Skills and experience
Essential
- Extensive experience in a senior application management role within a professional IT environment planning, installing, maintaining, and supporting business applications
- Application incident and problem management skills
- Excellent systems and business analysis skills
- Demonstratable experience of business change process analysis and design techniques
- Demonstratable experience of business process documentation techniques
- Understanding of Information Governance, Confidentiality and clinical safety aspects of application support
- Extensive experience of supporting NHS IT applications
- Demonstratable experience of specific healthcare/clinical related applications such as PAS (Patient Administration System), EPR (Electronic Patient Record), PACS (Picture Archiving and Communications System)
- Has provided line-management and provide daily operational leadership to the Applications Support team
Education and qualifications
Essential
- Degree in IT or business related subject and/or equivalent experience
- ITIL Foundation
- PRINCE 2 Foundation
Desirable
- Evidence of working across multiple trusts to extensively support applications
- Experience of supporting strategic planning and delivery
WhatsApp job alerts
Get instant WhatsApp alerts for Band 8 roles in Dudley
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Group Application Support SME - MOC with The Dudley Group NHS Foundation Trust in Dudley, Midlands, England. It is listed as a Band 8 role. The advertised salary is £57,528 - £64,750 Pro Rata Per Annum. The contract type is Permanent. The application deadline is 06 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.